You're Coveredour best rate guarantee

You’ve worked hard and now is the time to enjoy  and relax worry free. Our Best Rate Guarantee is our promise to our guests that that by booking direct on hardrockhotels.com,  you are booking the best possible rate.  

If you find a lower rate on another website other than hardockhotels.com within 48 hours of making your reservation, we will be happy to adjust your rate to the lower rate found. Please submit the claim form for rate verification.

 
 

Best Rate Guarantee Terms & Conditions

  • Rates on auction websites, on sites that do not disclose the hotel brand until the reservation is completed (i.e., Priceline and Hotwire), on sites that require a login or specific credit card to view or book, or on sites that don’t provide an immediate confirmation (e.g., an “on request” rate) are not accepted. 
  • Comparison rates must be for the same dates, property, currency, occupancy and room type
  • Claim rate must be submitted within 48 of hours of the original reservation
  • Claim is subject to review and approval. Guest will be notified with 72 hours of submission