Hard Rock Hotel CancunCOVID-19 Testing

As we continue to closely monitor the latest developments surrounding COVID-19, we are aware that several countries are requiring a negative COVID-19 test result from air passengers prior to boarding an international flight to their destination.

In an effort to remain true to our commitment of providing a seamless and safe travel experience for all, we have actively worked to offer convenient and affordable onsite testing options for guests having to meet those requirements.

Please see below for information on onsite testing that will be available at the hotel for guests whose countries have imposed a mandatory testing requirement*, in addition to extended hotel stay coverage and onsite medical assistance insurance. The hotel concierge team will assist guests onsite with scheduling their tests.

Onsite Testing for U.S. Travelers:

Effective January 26, the Centers for Disease Control and Prevention (CDC) is requiring all air passengers entering the United States to present a negative COVID-19 test result. 

All existing and new U.S. reservations of 3 or more nights checking out between January 26 and December 31, 2021 or until the government mandate is lifted will receive 2 complimentary antigen tests per room; additional tests can be purchased for $50 USD. Antigen testing meets these CDC requirements, and must be taken within 3 calendar days before your departing flight to the U.S.

Alternatively, in place of a negative test result, passengers who have made a full recovery from COVID-19 in the last 3 months (90 days) preceding the flight’s departure from an international destination, may choose to present “documentation of recovery” that includes positive viral test results and an official letter from a healthcare provider stating they have been cleared for travel. 

For more information on this testing requirement, please visit the CDC website

Onsite Testing for UK Travelers:

All existing and new U.K. reservations of 3 or more nights checking out between January 26 and December 31, 2021 or until the government mandate is lifted, will receive 2 complimentary antigen tests per room; additional tests can be purchased for $50 USD. Antigen testing meets the government testing requirement, and must be taken up to 72 hours prior to departure.

For more information on this testing requirement, please visit the UK Government website.

Onsite Testing for Canadian, Europe, Latin America Travelers:

Travelers returning to other countries that require a negative COVID-19 test result for entry who are checking out between January 26 and December 31, 2021 or until the government mandate is lifted, including Canada and other select destinations within Europe and Latin America, can purchase a PCR test onsite (cost varies between $150-$250 USD).

Extended Stay Coverage & Onsite Medical Assistance Insurance:

All guests with existing and new reservations of 3 or more nights checking out between January 26 and December 31, 2021 who test positive for COVID-19 will be able to quarantine at the hotel for up to 14 nights at no cost to them. Additionally, onsite medical assistance insurance will be included in their stay to cover medical expenses such as doctor, medication, and hospitalization.** 

*In the event a listed country is no longer requiring a negative test result, the above will no longer apply. 

**Onsite medical assistance provided by a third party company, and does not include coverage for cancellations.