Hard Rock Hotel CancunCOVID-19 Testing

Please note: Complimentary antigen tests do not apply towards Compensatory, Incentive or Discount reservations.

As we continue to closely monitor the latest developments surrounding COVID-19, we are aware that several countries are requiring a negative COVID-19 test result from air passengers prior to boarding an international flight to their destination.

In an effort to remain true to our commitment of providing a seamless and safe travel experience for all, we have actively worked to offer convenient and affordable onsite testing options for guests having to meet those requirements. 

Please see below for information on onsite testing that will be available at the hotel for guests whose countries have imposed a mandatory testing requirement*, in addition to extended hotel stay coverage and onsite medical assistance insurance. The hotel concierge team will assist guests onsite with scheduling their tests.

Onsite Testing for U.S. Travelers:

Effective January 26, the Centers for Disease Control and Prevention (CDC) is requiring all air passengers entering the United States to present a negative COVID-19 test result. 

All new and existing reservations of 3 or more nights whose flight itinerary include the US as a stopover or final destination and traveling between January 26 and December 31, 2021 or until the government mandate is lifted They will receive 2 free antigen tests per room. Additional tests can be purchased for $ 50 USD. The antigen test meets CDC requirements and must be done within 3 days of your flight back to the US.

Alternatively, in place of a negative test result, passengers who have made a full recovery from COVID-19 in the last 3 months (90 days) preceding the flight’s departure from an international destination, may choose to present “documentation of recovery” that includes positive viral test results and an official letter from a healthcare provider stating they have been cleared for travel. 

For more information on this testing requirement, please visit the CDC website

Onsite Testing for UK, Germany, Poland, Austria, Switzerland, Spain, Italy, France, Ukraine, Bulgaria, Czech Republic, Korea, Japan, China, and Arab Emirates Travelers:

All existing and new reservations of 3 or more nights traveling by December 31, 2021 or until the government mandate is lifted, will receive 2 complimentary antigen tests per room; additional tests can be purchased for $50 USD. Antigen testing meets the government testing requirement, and must be taken up to:
- 72 hours prior to departure for UK, Italy, and Ukraine, Korea, Japan, China, and Arab Emirates travelers
- 48 hours prior to departure for Germany, Poland, Austria, Spain, France, and Bulgaria travelers
- 24 hours prior to departure for Switzerland and Czech Republic travelers

Onsite Testing for Canada, Europe, Asia, Israel, South Africa, and Australia Travelers:

Travelers returning to other countries that require a negative COVID-19 test result for entry who are checking out between January 26 and December 31, 2021 or until the government mandate is lifted, can purchase a PCR test onsite (cost varies between $150-$250 USD).

Extended Stay Coverage & Onsite Medical Assistance Insurance:

All guests with existing and new reservations of 3 or more nights booked by October 31, 2021 and checking  out between now and March 31, 2022 who test positive for COVID-19 will be able to quarantine at the hotel  for up to 14 nights at no cost to them. Additionally, onsite medical assistance insurance will be included in  their stay to cover medical expenses such as doctor, medication, and hospitalization.**

*In the event a listed country is no longer requiring a negative test result, the above will no longer apply. 

**Onsite medical assistance provided by a third party company, and does not include coverage for cancellations.

***Consult the countries that require antigen or PCR tests according to their government mandate. Can purchase a PCR test onsite (cost varies between $150-$250 USD).