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Hard Rock Hotel Cancun is a place beyond reality, with VIP treatment and the All-Inclusive experience which means everything from in-room top-shelf drinks to the nightly entertainment, kids club and fine dining are included in your stay.
Yes, experience a set list of amenities sure to please them all. From special room service menus just for children, to game rooms, organized family activities, and a unique space just for teens at the Cavern Club. The Kids Club is exclusively designed for kids, included in their stay. We also have nanny service if you like some time alone.
The Hard Rock All Inclusive Set List:
5-Star accommodations / Casual and à la carte dining / Beverages (alcoholic & otherwise) / 24 hrs in-room service / Land sports / Fitness center / Pool & beachside service / Daily activities / Nightly entertainment / Free Wi-Fi in-room & resort-wide / Free parking / Unlimited phone calls to the Continental US and Canada / Gratuities included
Spa Treatments / Optional Tours / Golf Caddies (mandatory for golfers) / Medical Assistance** / Rock Shop Items / Transportation**You can book your safe transportation here.
Yes, you can book your massage ahead here.
For Spa treatments, you need to send an email to: firstname.lastname@example.org or visit the Rock Spa® directly.
You will be provided with an in room menu (kids menu available in select room categories) from which you can place your order at any time of the day or night.
You will find entertainment for all ages, featuring: fitness activities, our famous foam party, sports and pool activities. Entertainment shows at our Theater, plus The Kids Club also features daily activities for the kids. Get a glimpse of our week here.
Check our Hotel Map here.
-You are on the official Hard Rock Hotel Cancun website, where you will find the lowest rate guaranteed.
-Best Rate Guarantee. Check our terms & conditions policy*
-Save even more when booking Flight+Hotel
-Ultimate deals & packages
-Get points using your Hard Rock Rewards Membership
-No cancellation fees**
-Plus exclusive benefits for your stay in Cancun* Terms and conditions apply. **Notifying 72 hrs prior arrival.
Yes, all information submitted on our website is stored on our server through a safe and encrypted connection. This means that it cannot be accessed via Internet and that no one can intercept the information being sent.
We have several ways to guarantee the reservation depending on the promotion. If there is a deposit fee, it will be charged to the credit card provided. The remaining balance is due upon arrival. All reservations must be guaranteed with a valid credit card.
No, Hard Rock Hotel Cancun should bill the intermediary. We suggest you to ask for your bill directly where you made your reservation.
You have probably exceeded the maximum occupancy in the room category. We recommend you add one more room or contact us directly at email@example.com
When your reservation is confirmed, the charge is automatic. Please verify the amount charged in your confirmation letter.
The information you give us will only be used to guarantee and register your reservation, or to contact you if something unexpected comes up. If you choose to receive our newsletter, we will use your information to periodically email you our promotions and/or news and updates about our hotel. Should you wish to do so, you may unsubscribe from our newsletter at any time.
Only in the Deluxe Family Suite.
Once your reservation number is displayed on your screen and emailed to you, you may rest assured that your reservation has been registered in our system. Please keep your reservation information for purposes of personal control.
Once your confirmation is displayed on your screen, you will receive a confirmation to the e-mail address you provided within 5 minutes. It will include cancellation policies.
Depends on your cancellation policy described in your confirmation letter. If your reservation was refundable or nonrefundable.
Our Live Assistance is here to help you with any doubts you have with your reservation process. Such as: problems in your reservation process, lack of availability, assistance with new reservations.
Our chat executives can be offline at certain hours, however, you can leave us a message by clicking the chat icon and we will respond to your questions shortly.
For personalized assistance in your reservation process please email us at: firstname.lastname@example.org
You can request adjoining rooms, however, it cannot be guaranteed since it is subject to availability upon arrival.
For personalized assistance in your reservation process please email us at: email@example.com
We assure you that the rate displayed on our website is the lowest rate available for the selected dates. Should this not be the case, we will give you one way transportation from the airport and we will honor the price you found. For further information, please see the policies of this guarantee.
Please send your request to: firstname.lastname@example.org and we will attend your case.
You should receive a response from one of our agents in two business days.
We are located in the Hotel Zone of Cancun, view the location map here.
Yes, the hotel has free Wi-Fi internet access throughout all common areas and rooms. We also have computers available at the lobby for your use at no additional charge.
The direct number of the hotel is: +52-998-881-3600
If you need assistance on reservations or an 800 number you can find it here.
Our Kids Club offers activities, games and shows that will amaze and educate your little kids.
For kids who are a little older, the Cavern Club (our teens-only lounge) is a great place to hang out. Bigger audiences can also partake in Music Lab for a taste of the glamorous rock star life.
We provide 110 volts outlets in every room, if you need a different outlet, you will need an adapter. Please note that hairdryers are provided in every room, so you may leave that out of your packing list.
If you are planning to travel off property for shopping and such, we recommend bring some cash along as some vendors do not accept credit cards or travelers checks. There are exchange bureaus at the lobby. Most of the venues in Mexico accept US dollars, but please note that you may receive change in the local currency. Additionally, you may want to carry small bills to tip luggage attendants at the airport and airport transfer drivers outside of the resort.
Yes. In addition to bath towels in your room, you can find beach towels in pool and beach areas at no extra cost. You can use as many as you like.
Ipanema´s Club is open nightly to enhance your nightlife experience. No extra fees required, it is located near the lobby.
Yes, pool chairs and towels are included. If you want to elevate your lounging experience, you can rent out our Bali beds by reaching out to Vacation Planners at their desk by the lobby (From 8:00 am to 8:00 pm).
Yes, laundry service is available at an extra cost.You can find the price list in your in-room handbook.
We have 24 hours medical service.
Yes, the resort welcomes dogs and cats with its legendary pet-friendly program, Unleashed! Applies only to some room categories..
This varies based on each room category. You can find the specification on number of guests per room type here.
All rooms are non-smoking. Smoking is permitted in designated areas.
Accessible Deluxe View Lagoon Double Bed Rooms are available and include wider clearance through doorways, toilet, bathroom rails, shower benches and roll-in showers. Hydro spa tubs in these rooms are subject to availability.
In addition we have ramps throughout the hotel. Including reception, pool and beach access areas. There are elevators located on both sides of the building and lobby.
You can request an accessible room in the comments section during the checkout step when booking through our website.
You will need the official ID of the person who made the reservation and a valid credit card.
The check in time is 15:00 (3:00 PM), the checkout time is 12:00 (12:00 PM).
Yes, however it is subject to availability. If you arrive early, you can go to the front desk and you will be provided with a wristband that gives you access to hotel grounds and restaurants. Our staff will safeguard your luggage so you can go ahead and enjoy. We will notify you when your room is ready.
Yes. If you are an International traveler, you will need your passport to travel and check-in at the hotel.
Yes, our staff is available and ready to assist you 24 hours, seven days a week.
The hotel has 5 different specialty restaurants, complemented with 5 bars.
All our specialty restaurants are included.
We highly recommend to make reservations upon your arrival and check restaurant schedules.
All of our restaurants' dress code is casual. Formal shorts or bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.) Special events and dinners require a more formal attire.
You can tell us about food allergies or special food requirements at Public Relations desk, where we will notify each restaurant. We also have detailed food descriptions on the menus.
It is only a 30-minutes drive from Cancun International Airport to the Hotel.
For those of you flying into Cancun to experience the ultimate rock star vacation, getting to Hard Rock Hotel Cancun is easy with the shuttle service available at an additional cost.
The hotel you are staying at, the name in which the reservation is under, your booking confirmation number, the number of people traveling with you and your arrival and departure flight itinerary (airline, flight number and flight times). You will then receive a response with relevant information and the cost of the transfer. The charge will be applied to your room, and you can pay this via credit card or cash upon check-out.
Make sure to stop by the Vacation Planners desk located in the lobby 24 hours before your departure (between 8:00 am to 8:00 pm), to confirm your transfer pick-up time.
If you made your reservation through other means or a travel agency, we recommend you contact your agent directly and ask for any transfer options they might offer.
You may visit the Vacation Planners located near the lobby (From 8:00 am to 8:00 pm) and they can easily arrange tours for you and your entourage. Learn more here.
Yes, you can enjoy the very best of paradise for your special day with us. The hotel offers stylish wedding and honeymoon packages by all-inclusive Hard Rock Hotels, to romantic getaways and anniversary escapes, there's nothing like All Inclusive luxury. It all begins with elegant, ultra-chic style. Learn more here.
Hard Rock Hotel Cancun proudly welcomes the LGBT community with ultra chic wedding collections. LGBT marriages may be performed legally in Cancun. Learn more here.
Yes, and they are all Inclusive. Here, we go beyond with unlimited experiential dining and banquets, top-shelf cocktails and themed events, and Hard Rock luxury.
The hotel boasts 16,408 square feet of meeting space with expert audiovisual capabilities, a dedicated Crew of Roadies, free Wi-Fi, complimentary calls to the U.S. & Canada and much more. Learn more here.