At HARD ROCK HOTEL CANCUN / Corporación Inmobiliaria KTRC, S.A. de C.V., we not only offer an unbelievable vacation experience at a surprisingly great value, but we also take the stress out of planning a vacation during Hurricane Season (June - November).
Our Hurricane Policy makes it easy to decide that HARD ROCK HOTEL CANCUN / Corporación Inmobiliaria KTRC, S.A. de C.V. is the right choice for all your vacation needs. In the event that a hurricane¹ directly hits HARD ROCK HOTEL CANCUN / Corporación Inmobiliaria KTRC, S.A. de C.V. while you are on vacation, we will gladly offer a certificate² for a return stay to the original resort for the number of unused nights³.
There will be no penalties for all passengers scheduled to travel within 72 hours or less before a hurricane strikes. Guests must contact the travel professional they booked their vacation package through in order to cancel.
No show penalties will be waived up to 5 days after a hurricane strikes.
If guests are on vacation at HARD ROCK HOTEL CANCUN/ Corporación Inmobiliaria KTRC, S.A. de C.V. and wish to depart early due to the threat of a hurricane, a certificate for the number of unused nights will be issued for the resort where the original reservation was made.
If guests wish to postpone their vacation and travel at a later date or if they are unable to travel because of flight cancellations, they have the following options:
Guests who are the hotel and unable to depart due to airport closures and/or flight cancellations will be offered accommodations and all services at a preferential rate, to be paid directly at the hotel. These inclement weather rates are extended as a special courtesy due to the situation, subsidized by the resort and not available otherwise.¹Policy will go into effect once the US National Weather Center issues a Hurricane Watch to the area or the hurricane directly hits HARD ROCK HOTEL CANCUN/ Corporación Inmobiliaria KTRC, S.A. de C.V.