Safe + Sound Hygiene Protocols

Across our hotels, we have implemented enhanced health and hygiene protocols to provide you with peace of mind during your stay with us. To create our ‘“SAFE + SOUND” promise, we have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added precautionary measures throughout all aspects of the guest and team member experience.

Hard Rock Hotel Cancun has also implemented the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world. Below you will find a summary of our enhanced protocols.


main measures

main measures

What to expect on your future stay?


pure room

Pure Wellness®


Paradise has teamed up with Pure® to offer their patented, 7-step purification process in select rooms to remove up to 99% of pollutants






Onsite Medical Assistance Insurance will still be available for purchase at check-in. The safety and wellbeing of all guests at all RCD Hotels properties is always at the forefront of everything we do.


hard rock cancun lobby



  • Luggage items can be disinfected upon guest request by the bellboys. Handbags are not disinfected.
  • This area will be clearly marked for appropriate physical distancing.
  • All hotel wristbands and keys will be disinfected prior to providing these to guests.

listening to music in bed

Rooms & Suites


  • Extremely strict sanitizing protocols are used to clean guest rooms.
  • Full sanitization of guest rooms after each departure.
  • Masks and gloves provided to housekeeping and maintenance teams.
  • Room service will be packaged accordingly and available 24/7

person running on treadmill

Common Areas


  • We have increased the frequency of deep-cleaning and disinfecting all common and public spaces.
  • Rock Spa, Body Rock, and Posh Beauty Salon appointments will be limited and scheduled in advance.
  • Dedicated measures for high-contact surfaces such as front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, kids club, dining surfaces seating areas, pool chairs and more.

couple on the beach

Beach & Pool Areas


  • Contactless pool activities are available
  • Pool and beach chairs will be cleaned between every use, and spaced out to ensure appropriate physical distancing.
  • Pool chlorine levels will be safely elevated within a permitted range.
  • Swim-up bars are available during their regular schedules. Drink and food service will be available poolside through our servers.

couple eating



  • Social distancing is enforced throughout the restaurant.
  • Printed restaurant menus will be available and through a QR code.
  • Teppanyaki service is available. In the event that different families or groups are at the same table, a plexiglass barrier will be added between them.

outdoor meeting venue

Meetings & Events


  • Standard measurements in meeting and event layouts have been redesigned to ensure necessary physical distance between attendees.
  • Buffet service is available, antibacterial hand-sanitizing stations will be placed.