Hard Rock Hotel CancunAn All-Inclusive Experience
Safe + Sound Hygiene Protocols
Across our hotels, we have implemented enhanced health and hygiene protocols to provide you with peace of mind during your stay with us. To create our ‘“SAFE + SOUND” promise, we have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added precautionary measures throughout all aspects of the guest and team member experience.
Hard Rock Hotel Cancun has also implemented the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world. Below you will find a summary of our enhanced protocols.
OUR MAIN MEASURES AT A GLANCE
What to expect on your future stay?
Pure Wellness®
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Paradise has teamed up with Pure® to offer their patented, 7-step purification process in select rooms to remove up to 99% of pollutants
ONSITE TESTING
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Complimentary onsite medical assistance for all existing and new reservations from countries with this requirement.
Check-In
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- Luggage items can be disinfected upon guest request by the bellboys. Handbags are not disinfected.
- This area will be clearly marked for appropriate physical distancing.
- All hotel wristbands and keys will be disinfected prior to providing these to guests.
Rooms & Suites
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- Extremely strict sanitizing protocols are used to clean guest rooms.
- Full sanitization of guest rooms after each departure.
- Masks and gloves provided to housekeeping and maintenance teams.
- Room service will be packaged accordingly and available 24/7
Common Areas
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- We have increased the frequency of deep-cleaning and disinfecting all common and public spaces.
- Rock Spa, Body Rock, and Posh Beauty Salon appointments will be limited and scheduled in advance.
- Dedicated measures for high-contact surfaces such as front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, kids club, dining surfaces seating areas, pool chairs and more.
Beach & Pool Areas
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- Contactless pool activities are available
- Pool and beach chairs will be cleaned between every use, and spaced out to ensure appropriate physical distancing.
- Pool chlorine levels will be safely elevated within a permitted range.
- Swim-up bars are available during their regular schedules. Drink and food service will be available poolside through our servers.
Restaurants
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- Social distancing is enforced throughout the restaurant.
- Printed restaurant menus will be available and through a QR code.
- Teppanyaki service is available. In the event that different families or groups are at the same table, a plexiglass barrier will be added between them.
Meetings & Events
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- Standard measurements in meeting and event layouts have been redesigned to ensure necessary physical distance between attendees.
- Buffet service is available, antibacterial hand-sanitizing stations will be placed.
- Kids Club: Indoor kids club activities will be held under limited capacity and limited hours. Children with symptoms will not be admitted into the kids club. The facility will undergo frequent and rigorous disinfection, while kids and employees will practice correct hygiene and hand sanitizing techniques.
- Open restaurants will vary by schedule.
- Main bar will remain open until 1:00am
- Appointments in the Gym will be limited and scheduled with enough time to properly disinfect the areas between one service and another.
- Due to local government regulations, Body Rock® will be open from 6:00 am to 8:00 pm.