Frequently Asked Questions
1. Is Hard Rock Hotel Desaru Coast a non-smoking hotel?
Hard Rock Hotel Desaru Coast is a smoke-free hotel. Non-smoking guests can now enjoy an ultra-fresh smoke-free environment in all the hotel rooms, restaurants and public areas.
Anyone found to be smoking in their hotel room will be subject to a RM 500 cleaning fee.
Guests who wish to enjoy a puff during their stay can proceed to our designated smoking areas located at Level 1 & 3.
*Smoking includes tobacco cigarettes, electronic cigarettes or vape, cigars, pipe tobaccos, cigarette leaves, bamboo pipes and water-pipe smokes.
2. Is the Adventure Waterpark Desaru Coast free for hotel guests?
With direct walking access to the Adventure Waterpark Desaru Coast available for in-house guests. A valid ticket is required to enter and it's available for purchase at http://www.desarucoast.com/desaru-coast-adventure-waterpark/
3. How far is the beach from the hotel?
The beach is a short 10-minute stroll from the hotel.
4. What is the check-in & check-out time?
Check-in is from 3:00pm onwards, and check-out is at 12:00pm at the latest. Early check-in and late check-out are subject to availability and please contact our reception upon arrival, or during your stay. We will do our best to accommodate your request and charges may apply.
5. Is there a loyalty program under Hard Rock Hotel?
Yes - Hard Rock Rewards. Find out more and register for free at www.hardrockrewards.com
6. Is there a Hard Rock Cafe at Hard Rock Hotel Desaru Coast?
Hard Rock Cafe is not available at Desaru Coast. You can still find live music, great food, and a Rock Shop here. GMT+8, our lobby lounge offers live music, and for delicious food, we have our 4 signature Food and Beverage outlets.