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JALAN PANTAI 3, DESARU COAST, 81930 BANDAR PENAWAR JOHOR DARUL TA’ZIM, MALAYSIA
Hard Rock Hotels
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FAQ

1. What is the distance from Johor Bahru town, Senai Airport & Singapore

  • Johor Bahru : approximately 1 hour 15 minutes
  • Senai Airport : approximately 1 hour
  • Singapore : approximately 1 hour 30 minutes

2. Can I buy tickets to the waterpark? Is entry free for hotel guests?

The Desaru Coast Adventure Waterpark is our neighbor but their facilities are not part of our hotel. For entrance tickets, you may purchase directly from the waterpark’s channels. Find out more here: http://www.desarucoast.com/desaru-coast-adventure-waterpark/

3. How far is the beach from the hotel?

The beach is a short 10-minute stroll from the hotel.

4. What is the check-in & check-out time?

Check-in is from 3 PM onwards and check-out is at 12noon. Early check-in and late check-out is subject to availability and may be chargeable.

5. Is there a loyalty program with Hard Rock Hotel?

Yes - Hard Rock Rewards. Find out more and register for free at www.hardrockrewards.com

6. Is Hard Rock Hotel Desaru Coast a non-smoking hotel?

Yes. Although smoking is not permitted in the hotel rooms and all public areas, guests who smoke are permitted to do so in the designated area only.

7. What entertainment is available at Hard Rock Hotel Desaru Coast?

  • Daily live music at GMT+8
  • Daily Memorabilia Tour
  • Sound of Your Stay complimentary music amenities
  • Free In-Room Movies
  • Fun Programs at Roxity Kids Club

8. Is there a Hard Rock Cafe at Hard Rock Hotel Desaru Coast?

We don’t have a Hard Rock Cafe but don’t worry, you can still find daily live music, great food and a Rock Shop here. GMT+8, our lobby lounge offers daily live music and for delicious food …we have our 4 signature Food and Beverage outlets.

9. Is the car park at Hard Rock Hotel Desaru Coast chargeable for guests?

As at 18th October, car park is complimentary and this is subject to change. Charges may apply in future as the area is owned and managed by 3rd party operator.

Please note that your room booking does not guarantee a parking space. The parking space is on first come first serve basis and subject to availability.

10. How to travel from Singapore to Hard Rock Hotel Desaru Coast? 

Option 1: Transfer by Hotel

• One-way journey | Hyundai Starex -9 seater SUV | RM455.00 (Approx SGD150)

• Two-way journey | Hyundai Starex -9 seater SUV | RM910.00 (Approx SGD300)

Pick-up point – door step to the hotel lobby (at a preferred time)

Charges will be posted into room account (payment upon checkout)

Note: 4 persons with big luggage & 6 person with hand luggage

Option 2: Ferry ride (from Changi Ferry Terminal to Tanjung Belungkor)

-60 mins ferry ride

Transfer by Hotel from Tanjung Belungkor

• Two-way journey | Hyundai Starex -9 seater SUV | RM130.00 (Approx SGD43)

• One-way journey | Hyundai Starex -9 seater SUV | RM65.00 (Approx SGD21)

Note: 4 persons with big luggage & 6 person with hand luggage

For more info on ferry ride : https://www.busonlineticket.com/bus/limbongan-maju-sdn-bhd

Option 3: Drive

• Take the Causeway Link Highway, then follow the road signs to Kota Tinggi and Desaru.

• Alternatively, take the Senai-Desaru Expressway and its bridge across the Johor River and exit via Pasir Gudang/ Johor Bahru. Continue driving straight and take the Senai-Desaru Expressway.

• Waze/ Google Maps: https://goo.gl/maps/8gsXnBzCRH32