Important information: Coronavirus
At Hard Rock Hotel Desaru Coast, the safety of our guests is of utmost importance.
As a result of the official travel advice about the Coronavirus (2019-nCoV), Hard Rock Hotel Desaru Coast will be applying a flexible cancellation policy on bookings meeting the below criteria:
• Flexible cancellation policy applies to all reservations made by travelers from China, Hong Kong, and Macau. The Hotel will process cancellation with full refunds on request, before the arrival date. This will also apply to non-refundable bookings.
• Travel Period: All check-ins until further notice
• All reservations made by travelers from countries other than China, Hong Kong, and Macau, regardless of booking date or check-in date are subject to the Hotel's usual way of working as mentioned in Reservation Policy.
Direct Booking with Hard Rock Hotel Desaru Coast
Please contact the Hotel's reservation team:
Office Hours: 7:00am - 7:00pm
Phone (General Line): +607-838-8888
For a third-party booking (booking through online travel agents such as Agoda, Booking.com, Expedia or etc.), cancellation must be made directly with the third party. Please contact their customer support team to process a booking cancellation, before the arrival date. The support teams will seek confirmation from the Hotel before processing your request.
The Hotel is NOT authorized to cancel and unable to provide refunds for any third-party reservations.
Failure to arrive without contacting the Hotel / third party (online travel agents), the full amount (including any applicable prevailing government tax) will be charged.
We are monitoring the situation closely while prioritizing the health and safety of our guests and seek your kind understanding in this difficult time. Please stay safe and contact us at any time if we can provide assistance.
Updated: 10 February 2020