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Hard Rock Hotel Desaru Coast
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JALAN PANTAI 3, DESARU COAST, 81930 BANDAR PENAWAR JOHOR DARUL TA’ZIM, MALAYSIA
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Important information: Coronavirus

Cancellation Policy

Following the extension of the Movement Control Order (MCO), all non-essential businesses will be required to shut down until 14th April 2020 in order to mitigate the spread of Covid-19 and safeguard the health of our community. As such, we will not be able to accept any new bookings and check-in over this period. We look forward to welcoming you back from 15th April 2020 onwards.

If you have an existing booking over this period (now - 14th April 2020), Hard Rock Hotel Desaru Coast is offering the flexibility for you to:

  • Defer your travel plan and re-book a tentative date (up to 12 months until March 2021, black-out dates may apply.) 

Cancellation Request (bookings from 15th April 2020 onwards)

  • Cancellation on Advance Purchase Rate Plan, first night's room rate will be charged.

No-show booking

Failure to arrive without contacting the Hotel / third party (online travel agents), the full amount (including any applicable prevailing government tax) will be charged and NO refund will be considered.

Direct Booking with Hard Rock Hotel Desaru Coast

Please contact the Hotel's reservation team for further assistance:
Office Hours (during MCO, until 14th April 2020): 9:00 am - 6:00 pm 
Email: reservations@hrhdesaru.com

Third-Party Booking

For a third-party booking (booking through online travel agents such as Agoda, Booking.com, Expedia or etc.), cancellation must be made directly with the third party. Please contact their customer support team to process a booking cancellationbefore the arrival date. The support teams will seek confirmation from the Hotel before processing your request.

The Hotel is NOT authorized to cancel and unable to provide refunds for any third-party reservations.

Booking.com Customer Service
+603 7724 4265 (English)
+603 7724 4262 (Malay)
+603 7724 4264 (Chinese)

Agoda Customer Service
+603 2053 1869

We fully understand your concern over your travel plan and we will try our best to serve all our customers during this time. Due to the high volume of incoming requests, we seek your understanding that we may take longer to respond and sincerely apologize for any inconvenience caused.

Please stay safe and contact us at any time if we can provide assistance.

Updated: 1st April 2020