skip to main content
Book Your Stay
Find Your Destination
North America
Central & South America / Caribbean
Europe / Middle East / Africa
Asia Pacific
Book Your Stay
Reservation Details
Hard Rock Hotel Desaru Coast
Your Travel Dates
1
2
0
JALAN PANTAI 3, DESARU COAST, 81930 BANDAR PENAWAR JOHOR DARUL TA’ZIM, MALAYSIA
Hard Rock Hotels
1
1
0
Book Now

Reservation Policy

HOTEL RESERVATION TERMS & CONDITIONS

BY MAKING A BOOKING FOR A STAY AT HARD ROCK HOTEL DESARU COAST, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE YOU PROCEED WITH YOUR BOOKING.

The terms “Hard Rock”, "the Hotel", "we" or "us" refer to Hard Rock Hotel Desaru Coast.

ROOM RATES

  • Rates shown on the Website are charged on a per room, per night basis.
  • Depending on the package which is being offered on the Website, rates stated in the Website may be inclusive or exclusive meals or add-ons.
  • Room rates and details are correct at the time of publication and are subject to change without notice.
  • We reserve the right to correct the errors in posted or confirmed rates, as soon as we notice of the error.
  • A minimum length of stay, cancellation charge and other conditions may apply, as specified.
  • Black-out dates may apply.

Sales & Service Tax (SST)

  • Rates quoted (+) are subjected to 6% Sales & Service Tax (SST).

Tourism Tax

  • Under the Tourism Tax Act 2017, a charge of MYR 10 per room per night will be levied on tourist(s) and non-resident guest(s). Malaysian citizens and permanent residents with MyPR cards are exempted from the payment of Tourism Tax.
  • Tourism Tax will be collected at check-in and is payable by cash or credit card.
  • Room rates DO NOT include Tourism Tax.

BOOKINGS

  • Bookings are accepted subject to room availability.
  • At all times during the booking process, you will be advised to ensure the accuracy of booking details (guest information, stay dates, room types, room rates, number of guest(s), arrival/departure date). We will not be responsible or liable for errors in booking details.
  • No booking shall be treated as confirmed until the details and payment/deposit has been provided.
  • Once your booking has been successfully completed, a Booking Confirmation with details will be sent to the email address provided by you. Please contact us if you do not receive your Booking Confirmation(s) within 24 hours from the time of booking.

Group Bookings

Third-Party Booking Sources

  • In the case of booking cancellation or modifications made through a third party (website or travel agent), we recommend you first contact the source of booking for assistance.
  • If you made your reservation through a third party (website or travel agent), cancellations must be made directly with the third party. We are not authorized to cancel and unable to provide refunds for any third-party reservations.

ROOM OCCUPANCY

  • The total number of occupants in a room, including children, shall not exceed the maximum number of occupants permitted for the respective room types:
    • King Bed Room: two (2) adults + one (1) child
    • Double Beds Room: two (2) adults + two (2) children
    • Accessible Room: one king-size bed and facilities to accommodate a person who uses a wheelchair. The maximum occupancy is two persons.
  • If you have any questions or clarifications regarding our Maximum Occupancy Policy, we are happy to explain in detail. We reserve the right to refuse entry to any additional guest exceeding the maximum occupancy allowed for that room type. ​​​​​​

EXTRA BED POLICY

  • Rollaway beds are available in the King Bed Room only for the third occupant, chargeable at RM150.00+ per room per night, including breakfast for one person
  • We can only accommodate ONE rollaway bed OR ONE baby crib/cot per room.

ROOM TYPE POLICY

Wheelchair-accessible rooms

  • We have limited wheelchair-accessible rooms. Please request if necessary at the time of booking to ensure the room is available on your arrival date.

​​​​​​​Connecting Rooms / Adjoining Rooms

  • Connecting rooms / adjoining rooms are available upon request; please specify your requirements at the time of booking. Any guest may request connecting / adjoining rooms, but these requests are not guaranteed and are based on availability. 

CHILDREN

Stay Policy

  • We allow a child/infant to stay for free when sharing the existing bedding with the adults. The child breakfast charge is applicable for the additional child age 6 - 12.
  • Child age 13 and above (at the date of check-in): Considered as an adult by the Hotel.
  • An infant is counted as a child in regards to the maximum capacity count of any given room.
  • Baby cots are complimentary upon request and subject to availability. 
  • Every child, along with their age, must be mentioned on the reservation.

Child Meal Plan

  • Child age 0 - 5: free of charge for buffet meals or kids’ menu a la carte meals when accompanied by a paying adult.
  • Child age 6 - 12: 50% discount on buffet meals or adult a la carte options. The kids' menu is priced accordingly and not discounted.

PAYMENT

    Credit Card Pre-Authorisation

    • A valid credit card is required to secure your reservation.
    • If you are using your credit card to guarantee your room reservation, we may hold an amount on your credit card before the arrival date.
    • We accept payment by Visa, Mastercard, American Express, JCB credit cards. China Union Pay, Debit Cards are accepted. A payment process fee may apply.
    • Exchange rates are applicable at the time of reservation but are subject to currency fluctuations, and billing will be at the prevailing exchange rate.

    Advanced Purchase / Offers & Promotions

    • All rooms booked on Advance Purchase Rate or Offer & Promotion Rate are non-refundable.
    • Pre-payment is required, the full amount indicated on the booking confirmation will be charged upon reservation.

    Festive Stays

    • A 50% deposit is required at time of booking for the Festive Season.
    • Booking cancellation subject to our cancellation policy.

    DEPOSIT

    Incidental Charges

    • For all reservations, we require a deposit for incidental charges upon check-in. 
    • Deposit may be placed in cash or on a credit card at check-in time. For deposit using a credit card, pre-authorisation is required. 
    • Any unused amounts will be released at the time of check-out.

    CANCELLATION POLICY

    • The cancellation policy varies according to the rate/package that is booked. Please refer to the description given at booking or contact us for clarification.
    • Cancellation more than 3 days before arrival: free cancellation.
    • Cancellation within 3 days before arrival: first-night room and tax will be charged and NO refund.
    • Non-arrival on the day (no-show): Full amount (including any applicable prevailing government tax) will be charged and NO refund.

    Advanced Purchase / Offers & Promotions

    • Booking cancellation is non-refundable.
    • Unless otherwise expressly stated, no changes or cancellation will be allowed for Advance Purchase Rate or Offer & Promotion bookings. Please read the terms and conditions, which shall apply to the reservation and shall be binding on you.

    Third-Party Booking Sources

    • If you made your reservation through a third party (website or travel agent), cancellations must be made directly with the third party. We are not authorized to cancel and unable to provide refunds for any third-party reservations.

    CHECK-IN AND CHECK-OUT

    Check-in

    • Check-in time is from 3:00 pm.
    • You must be 18 years or older with valid government-issued identification or passport is required at check-in.
    • Parents or a legal guardian must accompany guests under the age of 18. We reserve the right to check photo identification. 
    • You can request an early check-in. However, this request is based on availability. If the rooms are not ready upon arrival, our Bell Staff will be happy to hold your belongings until your room becomes available.

    Check-out

    • Check-out time is by 12:00 PM. Any request for late check-out will be subject to hotel occupancy.
    • In case of check-out beyond the stipulated time, we reserve the right to charge an additional one (1) night’s stay at the prevailing room rate without prior notice.

    GENERAL PROVISIONS

    • Hard Rock may, at its absolute discretion, cancel the reservation if we are of the opinion that reservation information provided is falsified or incomplete.
    • Hard Rock shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation.

    This policy is a non-exhaustive list of reservation policies upheld by Hard Rock Hotel Desaru Coast. Should you require any clarification on terms not stated here, please contact us directly. 

    We reserve the right to add, alter, or amend any of the above terms, conditions, and rules as and when it deems necessary. 

    Last Updated: July 2019