Introduction to our new safety precautions

At Hard Rock Hotel Desaru Coast, we are fully committed to the safety guidelines and hygiene protocols from Hard Rock International under the new SAFE + SOUND programme to protect the health and well-being of our guests and team members.

SAFE + SOUND has been developed by a team of hospitality experts in partnership with EcoLab and NSF to provide enhanced cleaning practices, social interaction and workplace protocols while ensuring transparency through the hotel’s guest and team member journey.

Temperature Checks

for every guest and team member upon arrival

HAND SANITIZERS

in every public area

MANDATORY MASK

at public areas

Luggage Sanitization

before it enters the lobby

Social Distancing

Appropriate social distancing requirements of 1 metre apart in all areas of the hotel through visual distance markers, signage and team member guidance

WELCOME PACK

including a face mask, hand sanitizer and disinfectant wipes

ROOM AMENITIES

bathrobes, extra pillows, bed runners, stationeries, additional toilet rolls and prayer mat will be available upon request

In-Room Dining

Touchless, in-room dining service offered at the guest room door with social distancing protocols

HOUSEKEEPING SERVICE

turn down service will be available upon request or every other day

SAFE+SOUND DOOR SEAL

on every guest room door upon arrival

INCREASED CLEANING

and disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas and public restrooms

SELF-SERVICE BUFFET

has been suspended and replaced with personalized service

QR Menus

Customized QR menus available during dining at all restaurants

THE TEAM AT HARD ROCK ARE FULLY VACCINATED

In line with the latest regulation from the Malaysian Government, Hard Rock is now open for staycations. However, guests must show a valid MySejahtera digital certificate proving full vaccination upon check-in.

Hard Rock Hotel Desaru Coast only accepts:
• Fully Vaccinated guests
• Children aged 17 and below accompanied by fully vaccinated parents

Fully Vaccinated: 14 days after receiving your second dose of Pfizer, AstraZeneca, or Sinovac vaccine; for single-dose vaccines made by Johnson & Johnson, or Cansino, it is 28 days after the vaccination.

Hard Rock reserves the right to refuse entry or stay at the hotel; any refunds shall be subject to respective policy and guidelines.