Introduction to our new safety precautions

safety precautions

see below

At Hard Rock Hotel Desaru Coast, we are fully committed to the safety guidelines and hygiene protocols from Hard Rock International under the new SAFE + SOUND programme to protect the health and well-being of our guests and team members.

SAFE + SOUND has been developed by a team of hospitality experts in partnership with EcoLab and NSF to provide enhanced cleaning practices, social interaction and workplace protocols while ensuring transparency through the hotel’s guest and team member journey.

Temperature Checks

Thermal temperature checks for every guest and team member upon arrival

HAND SANITIZERS

Hand sanitizer stations in every public area

PERSONAL PROTECTIVE EQUIPMENT

Mandatory requirements for all guests and team members to wear a face mask in designated areas

Luggage Sanitization

Sanitization of guest luggage before it enters the lobby

Social Distancing

Appropriate social distancing requirements of 1 metre apart in all areas of the hotel through visual distance markers, signage and team member guidance

In-Room Dining

Touchless, in-room dining service offered at the guest room door with social distancing protocols

ROOM AMENITIES

Bathrobes, extra pillows, bed runners, stationeries, additional tissue paper, prayer mat will be available upon request

HOUSEKEEPING SERVICE

Housekeeping make up service provided every other day or upon request

BUFFETS

Self-service buffets has been suspended

ENHANCED HOUSEKEEPING PROCESS

Seal of Safe + Sound on every guest room door upon arrival as a final step in the housekeeping cleaning process

INCREASED CLEANING

Increased cleaning and disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas and public restrooms

WELCOME PACK

Welcome pack provided in the guest room; includes face masks, hand sanitizer and disinfecting wipes 

QR Menus

Customized QR menus available during dining at all restaurants

PLEXIGLASS SEPARATORS Placed at front desks and check-in areas

OPERATING OUTLETS

OPERATING OUTLETS

Sessions
The Elephant and The Butterfly
Constant Grind
Rock Shop
Roxtars Toys and Sweets
Body Rock® Fitness Center
Swimming Pool
Rock Spa

Note: With adherence to Malaysia Government Standard Operating Procedures, some public amenities in the property will remain closed.