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Hard Rock Hotel Dublin
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18 Exchange Street Upper, Dublin, Leinster D08 AV24, Ireland
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Join the Team

Hard Rock Dublin Careers

EMPLOYMENT OPPORTUNITIES

 

Assistant Bar Manager

The Assistant Bar Manager, in conjunction with the Bar Manager will be responsible for ensuring the smooth and efficient operation of the property's Bars. This is an exciting opportunity to become part of a team of highly enthusiastic professionals, in one of the most anticipated Hotel openings, Hard Rock Hotel Dublin. The Assistant Manager must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service.

Primary Responsibilities

  • Assist the Bar Manager to lead, direct, and manage all department operations.
  • Maintain regular presence throughout the department. 
  • Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
  • Execute business plans to ensure the maximization of department performance.
  • Assist the Bar Manager in the delivery of operational strategies that are aligned with the Hard Rock brand. 
  • Communicate the role that each employee has in their achievement and ensure accountability. 
  • Have an awareness of, and ability to identify financial opportunities including cost controls, productivity levels, and revenue generation.
  • Ability to deputise in the absence of the Bar Manager.
  • Review weekly forecasts and planning of cost expenditures in conjunction with the Bar Manager.
  • Participate in recruitment of the Bar team.
  • Assist in the development and coaching of team members to achieve their career goals and potential.
  • Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
  • Ensure all staff are fully trained on all statutory training – HACCP, Fire training, manual handling, responsible service of alcohol.
  • Participate in and ensure Sound Checks are being conducted in department.  
  • Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
  • Resolve guest complaints and proactively implement changes to prevent future issues. 
  • Monitor quality assurance program scores and guest feedback.  Take corrective action when necessary. 
  • Maintain presence in property during peak business periods.
  • Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
  • Maintain effective relationships with guests.
  • Ensure all GDPR policies and procedures are implemented and maintained.
  • Carry out duty management shifts as required.
  • Ensure successful preopening and opening of hotel.

 The Candidate

  • At least 2 years experience at Assistant Bar Management level in a busy high end city centre Bar
  • High level of attention to detail and be standard focused.
  • Excellent people management skills. 
  • Interest in current and emerging trends.
  • Strong communication and listening skills. 
  • Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS and Opera) 

Duty Manager

The Duty Manager is responsible for the smooth and efficient operation of all areas of the hotel. The Duty Manager assists the management team in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives

Primary Responsibilities 

  • To liaise with all HOD’s on a daily basis to ensure sufficient staffing levels.
  • To ensure that the operation in all areas is running to the agreed standard and follow up any issues with the relevant Department Managers 
  • To assist in the daily operation of the Food & Beverage outlets when required
  • To be operationally responsible for the service delivery and standards throughout the entire building when on Duty.
  • To patrol the building ensuring that all fire exits are free from obstruction and in proper working order.
  • To be present around the building at all times during the day. In particular, the Duty Manager must maintain a lobby presence between the peak check in/out times, during lunchtime in around the lobby and restaurant 
  • To conduct show arounds as required.
  • To ensure that the highest level of cleanliness is upheld in all areas of responsibility.
  • Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction, effectively responds to guest problems and complaints.
  • To be operationally responsible for the service delivery and standards throughout the entire building when on Duty.
  • Patrol the building at regular intervals paying particular attention to cleanliness, both inside and outside the building.
  • To patrol the building ensuring that all fire exits are free from obstruction and in proper working order
  • To take control and lead the team in the event of a fire alarm or pre alarm scenario.
  • To be present around the building at all times during the day. In particular, the Duty Manager must maintain a lobby presence between the peak check in/out times, during lunchtime in around the bar and restaurant
  • Ensure that the back of house areas are in clean and proper condition.
  • Follow up on and complaints and guest feedback
  • Chair the daily team briefing ensuring that all the days business is covered and any feedback is followed up
  • Ensure that a comprehensive handover system is put in place to inform the Manager on Duty of all the VIP’s, Complaints, Special Requests.
  • To control the issuing of keys to team members.
  • To look after requisitions outside of store hours ensuring that all documentation is completed.
  • To spot check guest bedrooms on a daily basis.
  • Ensure all GDPR policies and procedures are implemented and maintained
  • To liaise with the Vibe Manager  to ensure  the correct vibe is in place in the Hotel as per the agreed standards  
  • To carry out any projects as allocated by the GM or Tifco.
  • To complete all projects within the required time-frame as directed by the  General Manager
  • To ensure successful pre-opening and opening of hotel 

The Candidate 

  • At least 1 years’ experience at Duty Management level.  Luxury hotel experience preferred.  
  • Standards focused with high attention to detail 
  • Effective and influential people skills. Positive attitude and the desire to motivate others
  • Ability to prioritise and work on several projects simultaneously 
  • Strong communication and listening skills 
  • Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS and Opera) 

Accounts Assistant

Hard Rock Hotel Dublin are now accepting applications for the position of Accounts Assistant. This is an exciting opportunity for an experienced Accounts Assistant to join a team of focused professionals in the coolest brand in Hospitality.

Main Duties include:

  • Prepare and distribute the daily sales report to the management of the hotel
  • To audit all figures contained within the night audit reports. Investigate and report any irregularities and differences.
  • Reconciliation, reporting and posting of all cash takings from all revenue outlets
  • Reconcile the daily credit cards from all revenue outlets, investigate any differences and post onto the financial system daily
  • Preparation of lodgements and orderings of change for the hotel
  • Issue accounts receivable invoices and collect outstanding amounts
  • To reconcile the monthly turnover figures with the cash control and ledger balances for posting to the general ledger
  • Assist with month end activities
  • Liaise with the operations team within the hotel
  • To support and provide annual leave cover for the stores function 
  • To carry out any other reasonable request by Management

The Candidate should have the following:

  • 1 years + experience
  • Excellent communications skills
  • Ability to multi-task, work under pressure to daily/ weekly/ monthly deadlines
  • Conscientious with excellent attention to detail and a ‘can-do’ attitude
  • Flexible, self-starter, proactive
  • Computer literate – excel skills
  • Knowledge of hotel operating and finance systems an advantage (Opera PMS, Simphony, Sage50, Navision)
  • Motivated individual who wants to grow and develop within the finance department

Head Concierge

Hard Rock Hotel Dublin are now accepting applications for the position of Head Concierge as part of our Front Office Team. This person will be This person must create an exceptional climate of professional and personable service that ensures the long-term engagement of our Guests.

Main Duties Include:

  • To efficiently and effectively supervise and control the concierge department.
  • To ensure all guest luggage is handled correctly and delivered to and from guest’s bedrooms and function rooms.
  • To ensure all lost property/ lost & found is properly secured, recorded and if found, returned to the rightful owner.
  • To ensure an adequate up to date supply of guest information is readily available at the concierge desk.
  • To ensure all guest queries are handled promptly in a friendly, courteous, efficient manner.
  • To ensure all porters carry out their duties as set down in the ‘daily task sheet’ and as laid down in the Game Plan Manual.
  • To ensure the plant pots at the Hotel entrance are watered every evening, and ensure this is maintained during your off days or planned holidays.
  • To maximise in hotel revenue, through encouraging sales of facilities and through controlling costs and operating expenses.
  • To ensure the lobby area is maintained in a clean, litter free condition at all times.
  • To ensure all messages and newspapers are directed to guest bedrooms.
  • To ensure the porter’s lodge and porter’s desk are clean and well maintained and to ensure this standard is maintained in your absence.
  • To assist guests at the front desk when the receptionist is dealing with other guests.
  • To ensure luggage is handled and stored properly for guests.
  • To maintain good liaisons with management and staff.
  • To ensure we have a highly maintained concierge team spirit and all problems are resolved immediately within the department.
  • To carry out training within the department.
  • To ensure the concierge department is fully aware of any hotel promotions or special activities in the area.
  • To attend weekly / monthly HOD meetings and any other meetings.
  • To hold monthly concierge meetings in conjunction with Front Office monthly meetings

The Candidate

  • 2+ years’ experience in Senior Concierge Position ideally in a 4 or 5 star property
  • Standard focused with excellent attention to detail
  • Strong communication and listening skills
  • Excellent people and leaderships skills

Breakfast Supervisor

Hard Rock Hotel Dublin are currently accepting applications for the position of Breakfast Supervisor. We are looking for experience professionals who can provide an authentic experience that “rocks” for Hard Rock guests by ensuring to reflect and enhance the hotel’s mission statement and objectives in all activities and to provide amplified service.

Main Duties Include:

  • To carry out Breakfast duties as outlined to departmental standards.
  • To monitor and ensure the smooth running of the Breakfast Service
  • To ensure all guests queries are handled promptly and efficiently.
  • To maximize in revenue, through up selling and additional sales, efficient recording of sales.
  • To follow up promptly on any guest request and ensure guest satisfaction is achieved.
  • To process all charges for groups and individuals accurately and efficiently. 
  • To maximize seating capacity without compromising standards. 
  • Be familiar with safe keeping, cash handling, credit policy of the hotel.
  • To constantly liaise with other departments to ensure all guest requests are attended to efficiently. 
  • To be fully aware of any menu updates, hotel promotions, corporate promotions or special activities going on in the hotel/area.
  • To ensure we have a good working relationship with each department- we are all one team!
  • To be knowledgeable and informed about the introduction of products 

Candidate Requirements:

  • Minimum of 1 year's experience working as senior Food & Beverage assistant / supervisor in a busy 4* Hotel
  • Ability to deliver exceptional Guest service 
  • Positive Attitude is essential for this role
  • Desire to learn and progress 

Sales and Marketing Executive

Working in the Sales and Marketing department at Hard Rock Hotel you will be part of a team of focused, standards driven professionals who are out to impress!!! We are now recruiting a Sales and Marketing Executive who wants to develop their career in a high-profile property. 

Main Duties 

  • To provide an authentic experience that “rocks” for Hard Rock guests by ensuring to reflect and enhance the hotel’s mission statement and objectives in all activities and to provide amplified service.
  • Manage the online reputation management of HRHD across all platforms including Tripadvisor, Google +, Expedia &  
  • Build on the unique Hard Rock brand identity & brand positioning of HRHD in line with Brand Guidelines. 
  • To assist in collateral production as directed by DOSM / GM in line with HRH brand guidelines
  • To assist in all pre-opening activities ensuring all opportunities for HRDH are maximised 
  • To have up to date knowledge of digital / online opportunities that are a good fit for the HRHD brand and within Brand Guidelines 
  • To assist with mailshots, sales activities, creating presentations in conjunction with DOSM and in line with the Annual Sales and Marketing plan to achieve revenue and hotel objectives and goals.
  • To advance plan for PR & Social Media campaigns with a view to identifying key opportunities and managing the social media communication on behalf of HRHD as directed by DOSM 
  • To plan and organize sales appointments to generate new business customers within the Dublin & national market in the corporate, leisure and incentive segments. To perform all necessary administration work, including follow up on enquiries/calls, database management and mailshots/eshots, weekly and monthly reports, responding to information requests, maintaining and updating files, databases.
  • To research awards opportunities for HRHD and co-ordinate the award submission process 
  • To complete corporate RFP’s as directed by DOSM 
  • To develop and nurture relationships with any current and new clients, in all markets sectors. 
  • To entertain clients and carry out show arounds, familiarisation trips, and client entertainment as required. 
  • To have extensive knowledge of Booker / Stayer Loyalty programmes, and administer in accordance with departmental standards. 
  • To complete project work as appropriate 
  • To ensure relevant Hard Rock Standards are achieved at all times 

Candidate Specification 

  • Ideally suited to someone with 1 year + experience in a similar role or recent graduate
  • Strong digital design and social media skills. 
  • Self- starter with desire to learn 
  • Interest in or background in the Hospitality sector
  • Positive attitude is essential
  • Ability to multitask and manage conflicting deadline

View opportunities at all Hard Rock Hotels.

VISIT HARD ROCK HOTELS CAREER SITE

  Any job posting or information about employment at Hard Rock Hotel Dublin is from an independently owned and operated franchisee and you are communicating with Rockyvale Limited as the prospective employer. This means your application is submitted to and reviewed solely by the franchisee, who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters.