Introducing HARD ROCK SAFE + SOUND

The SAFE + SOUND program has been developed by a team of hospitality and gaming experts in collaboration with worldwide health and sanitation specialists, such as Ecolab and NSF. It also includes directives of key agencies, such as the World Health Organization and the U.S. Center for Disease Control and Prevention. SAFE + SOUND is focused on enhanced cleaning practices, social interactions and workplace protocols, while ensuring transparency through the Guest and Team Member journey. 

As part of the program, every Hard Rock Hotel & Casino around the world is required to pass the Safe + Sound 272 point inspection independently assessed by NSF. We look forward once more to welcoming through our doors the millions of Hard Rock fans around the world, in the safest environment.

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Our PromiseTo Hard Rock Fans to Keep You Safe + Sound

INDIVIDUAL PROPERTY PROTOCOLS MAY VARY BASED ON LOCAL GUIDELINES.

Icon - Temperature Checks

Temperature Checksfor every team member, and vendor upon arrival

Icon - Social Distancing

Social Distancingmarkers placed 6 feet (2 meters) apart where lines can form

Icon - Mandatory Masks

Mandatory Masksalways for all team members and for guests in designated areas

Icon - Self-Service Buffets

Self-Service Buffetshave been suspended

Icon - Seal of Safe + Sound

Seal of Safe + Soundon every guest room door upon arrival

Icon - Increased Cleaning

Increased Cleaningand disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas, and public restrooms

Icon - Hand Sanitizer

Hand Sanitizerin every public space area and all restrooms

Icon - High Level Infection Control

High Level Infection Controlprocedures to collect laundry

Icon - Pools & Beaches

Pools & BeachesGroups of guests are spaced 6 feet (2 meters) apart

Icon - Plexiglass Separators

Plexiglass Separatorsat front desks and check-in areas

Icon - Hand Washing

Hand WashingTeam member hand washing every 60 minutes

Icon - Touchless In-Room Dining

Touchless In-Room Dininghallway service at guest room door

Icon - Sanitization

Sanitizationof guest luggage before it enters the lobby

HARD ROCK HOTEL GUADALAJARA: WE HAVE RECEIVED “ZERO-PHASE” DISTINCTIVE GRANTED BY THE GOVERNMENT OF THE STATE OF JALISCO. THIS DISTINCTIVE CERTIFIED THAT CLEANING AND SANITIZING PROTOCOLS HAS BEEN IMPLEMENTED CORRECTLY AT THE PROPERTY, FOLLOWING THE GUIDELINES SET BY LOCAL HEALTH AUTHORITIES.