The SAFE + SOUND program has been developed by a team of hospitality and gaming experts in collaboration with worldwide health and sanitation specialists, such as Ecolab and NSF. It also includes directives of key agencies, such as the World Health Organization and the U.S. Center for Disease Control and Prevention. SAFE + SOUND is focused on enhanced cleaning practices, social interactions and workplace protocols, while ensuring transparency through the Guest and Team Member journey.
As part of the program, every Hard Rock Hotel & Casino around the world is required to pass the Safe + Sound 272 point inspection independently assessed by NSF. We look forward once more to welcoming through our doors the millions of Hard Rock fans around the world, in the safest environment.Learn More
INDIVIDUAL PROPERTY PROTOCOLS MAY VARY BASED ON LOCAL GUIDELINES.
Temperature Checksfor every team member, and vendor upon arrival
Social Distancingmarkers placed 6 feet (2 meters) apart where lines can form
Mandatory Masksalways for all team members and for guests in designated areas
Self-Service Buffetshave been suspended
Seal of Safe + Soundon every guest room door upon arrival
Increased Cleaningand disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas, and public restrooms
Hand Sanitizerin every public space area and all restrooms
High Level Infection Controlprocedures to collect laundry
Pools & BeachesGroups of guests are spaced 6 feet (2 meters) apart
Plexiglass Separatorsat front desks and check-in areas
Hand WashingTeam member hand washing every 60 minutes
Touchless In-Room Dininghallway service at guest room door
Sanitizationof guest luggage before it enters the lobby
HARD ROCK HOTEL GUADALAJARA: WE HAVE RECEIVED “ZERO-PHASE” DISTINCTIVE GRANTED BY THE GOVERNMENT OF THE STATE OF JALISCO. THIS DISTINCTIVE CERTIFIED THAT CLEANING AND SANITIZING PROTOCOLS HAS BEEN IMPLEMENTED CORRECTLY AT THE PROPERTY, FOLLOWING THE GUIDELINES SET BY LOCAL HEALTH AUTHORITIES.