Presenting Our New Medical Insurance, Free for Our Guests

Stay Safe

The launch of Stay Safe will be in collaboration with risk management company Materh, which has advised Hard Rock Hotel Ibiza to contract a policy designed by InterMundial with the support of Europ Assistance. The free medical insurance will mean all rockers are protected against any unforeseen circumstances related to the current Covid-19 pandemic.

Guests staying Hard Rock Hotel Ibiza will be covered for any incident directly related to Covid-19 that may appear during their stay. This includes covering expenses such as medical and hospital costs, transfers or stay extension.

The introduction of Stay Safe complements Hard Rock Hotel Ibiza’s new health and safety protocol, which is being implemented in partnership with SGS – the global leader in inspection, verification, analysis and certification, to guarantee that the hotel continues to be a safe environment.

The free medical insurance is a groundbreaking product that we’re offering to each and every one of our rockers in order to continue to take care of them during their most legendary holidays. Thanks to this, clients will have several rock star services included for any incident directly related to the coronavirus that may appear during their stay. Specifically, the coverage includes:

• Expenses for any illness arising during the stay in the hotel up to € 3,000 and for Covid-19 infection up to € 100,000: these expenses include medical fees, medicines from the medical care provided, as well as hospitalization expenses and ambulance expenses requested by a doctor.
• Medical transfer of patients: whenever the guest is unable to continue the trip due to the virus and needs to go to a hospital or return home, the transfer will be covered for various means of transport such as train, plane, helicopter or ambulance.
• Emergency transfer to hospital: if a serious illness occurs that requires immediate assistance, this service will assume the transfer both to and from the hotel to the nearest hospital or clinic. This service would also include medical surveillance if necessary.
• Extension of stay: in the event that the affected client does not have to be hospitalized and the doctor prescribes the need to stay in the hotel, the policy will cover the expenses derived from prolonging their stay and that of three of their companions up to a maximum of € 75 a day for 10 days.
• Sending a driver for medical reasons: if due to illness the guest is unable to drive his / her own vehicle, the client may request that a professional driver or another person drive their vehicle to their home.
• Return of the companions: finally, clients can also feel completely reassured that, if any eventuality occurs, the insurance will cover any type of transfer of three of their companions to the affected person's hospitalization place or habitual residence. that would be done through the most convenient means of transportation.

A Safer and More Rockin' Summer with Hard Rock Hotel Ibiza

This new measure applies to Hard Rock Hotel Ibiza in Playa d’en Bossa, which will open its doors on May 20th.

To welcome in the summer season, Hard Rock Hotel Ibiza is preparing a variety of leisure, gastronomic and wellness offers to ensure all guests enjoy a super star holiday in Spain’s most fabulous destination.