We are proud to be #1 in Guest Satisfaction among Upper Upscale Hotels ranked by J.D. Power in 2023, the fifth consecutive year our global hospitality brand has been recognized for Outstanding Guest Satisfaction by leading data and analytics company J.D. Power. This year's study measures guest satisfaction, advocacy and loyalty by analyzing guest responses to survey questions. Hard Rock Hotels also received top honors within Food & Beverage and Value for Price categories.
Properties included in the North America study are must visit destinations that offer incomparable experiences and one-of-a-kind programs uniquely inspired by our roots: music and entertainment.
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*Tied in 2023. For J.D. Power 2023 award information, visit jdpower.com/business/awards.