Hard Rock Hotel Los CabosAn All-Inclusive Experience
Safe + Sound HYGIENE PROTOCOLS
Hard Rock Hotel Los Cabos has implemented protocols & standards to ensure you enjoy a peaceful vacation.
This carefully managed reopening comes with stringent new health, safety and hygiene procedures in place.
Welcome Back
Across our hotels, we have implemented enhanced health and hygiene protocols to provide you with peace of mind during your stay with us. To create our “SAFE + SOUND” promise, we have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added precautionary measures throughout all aspects of the guest and team member experience.
Hard Rock Hotel Los Cabos has also implemented the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world.
Learn MoreOUR MAIN MEASURES AT A GLANCE
WHAT TO EXPECT ON YOUR FUTURE STAY?
SAFE + SOUND
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Find the detailed protocols, procedures and preventive measures implemented across the resort to provide you peace of mind.
PURE WELLNESS ®
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Paradise has teamed up with Pure® to offer their patented, 7-step purification process in select rooms to remove up to 99% of pollutants.
ONSITE TESTING
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Free and discounted onsite testing options, in addition to complimentary onsite medical assistance insurance for those required to present a negative COVID-19 test result upon return to their countries.
CHECK-IN
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- Please complete the following required documents prior to your arrival: HEALTH STATEMENT, MY TRAVEL ASSISTANCE & PASSENGER DISCLAIMER. These documents will be requested at check-in.
- Bellboy will welcome you wearing face masks and ready to provide hand sanitizer.
- Luggage items will be disinfected upon guest arrival by the bellboys.
- Guest temperatures will be checked upon arrival via a thermal camera.
- This area will be clearly marked for appropriate physical distancing, with plexiglass separators at front desks.
- All hotel wristbands and keys will be disinfected prior to providing these to guests.
ROOMS
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- Extremely strict sanitizing protocols and world-recognized standards are used to clean guest rooms with an emphasis on high-contact surfaces.
- Full sanitization of guest rooms after each departure.
- Masks and gloves provided to housekeeping and maintenance teams.
- Room service will be packaged accordingly and delivered directly to the door with no contact.
COMMON AREAS
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- We have increased the frequency of deep-cleaning and disinfecting all common and public spaces.
- Rock Spa Ⓡ, Body RockⓇ, and POSH Beauty SalonⓇ appointments will be limited and must be scheduled in advance.
- Dedicated measures for high-contact surfaces such as front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, kids club, dining surfaces seating areas, pool chairs and more.
- The use of facial coverings/face masks is required for hotel guests in all public areas with the exception of outdoor spaces, by the pool or beach or while actively eating and/or drinking or smoking. Designated areas include common indoor spaces such as the hotel lobby, retail stores, elevators, waiting areas of common facilities (like spa, salon, restaurants or bars), and the theater.
POOL & BEACH AREA
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- Pool activities that require contact will be temporarily suspended and will be replaced with activities that require social distancing.
- Pool chairs will be cleaned between every use, and spaced out to ensure appropriate physical distancing.
- Pool chlorine levels will be safely elevated within a permitted range.
- Swim-up bars will not be operating for the time being. However, drink and food service will still be available poolside through our servers.
RESTAURANTS
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- Buffets will be eliminated from restaurants and replaced with a-la-carte dining.
- Restaurant menus will be available through a QR code and on one-time-use disposable handouts to minimize exposure and contact.
- Teppanyaki will be available with a maximum capacity of 6 people per table.
- Bars will close at 10 pm.
MEETINGS & EVENTS
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- Standard measurements in meeting and event layouts have been redesigned to ensure necessary physical distance between attendees and guests.
- Selfserve buffet offerings will be eliminated, and replaced with alternate food service options such as plated service and more.
- Legendary Pool bar closed. (Legendary Pool Grill will remain open and wet bar will be temporarily closed).
- Eden pool closed.
- Pulse swim-up bar closed.
- Roxity Kids Club open from 9:30 a.m. to 1:00 p.m., from 2:00 p.m. to 5:30 p.m., and from 6:00 p.m. to 8:45 p.m.
- The Cavern open from 11:00 a.m. to 11:00 p.m.
- Bowling from 3:00 p.m. to 11:00 p.m. (with restrictions on the number of daily reservations).
- Bell Boys available from 7:00 a.m. to 11:00 p.m. only
- Butlers and personal assistants available only from 9:00 a.m. to 11:00 p.m.
- The Jacuzzi Experience that is part of With Love Honeymoon Package will not be available.
- All F&B outlets will be a la carte service; open restaurants will vary by schedule.
- Restaurants for breakfast will be open from 7:00am to 10:00 am; no reservations needed.
- Restaurants for lunch will be open from 12:00pm to 4:00pm; no reservations needed.
- Restaurants for dinner will be open from 5:30pm to 10:00pm; seating will be limited to 8 people and reservations per restaurant will depend on the restaurant capacity and hotel occupancy.
- Three restaurants will be open for dinner from 5:30 pm to 10:00 pm with reservations required; limited to 15 reservations per restaurant; the open restaurants will be rotating each night.
- Moonlight Lounge and Bar closed.
- Zen will be open from 6:00pm to 10:00pm; Teppanyaki will be available at 6:00pm, 7:00pm and 8:00pm only up to 6 guests per table.
- Swim-up pool bars will remain closed.
- Only guests occupying the same room will be able to sit together unless otherwise stated in the reservation (i.e. family suite with connecting rooms).
- Body Rock®, open from 7:00 a.m. to 8:00 p.m.
- Rock Spa® open from 9:00 a.m. to 7:00 p.m. (Hydrotherapy from 8:00 a.m. to 6:30 p.m.)
- Please fill out this form with your information. It will be requested at check-in.
FLEXIBLE POLICY
We continue to review the cancellation policy based on the latest updates from the global & local authorities. To provide you with further peace of mind, if you book your hotel stay through April 30, for travel until December 17, 2021, you may change your hotel stay dates up to 24 hours prior to arrival with no penalty for travel up to December 18th, 2021 (a difference in rates may apply, this is subject to availability).
If you are traveling from a country that has implemented a government travel restriction to our destination, please contact your booking source to discuss options. If you request a refund and your booked rate applies to it, please consider that due to the current situation it may take 45 days or more. We will attend each request in the order it has been received.
We hope this policy provides you with comfort, whether you book your hotel stay with us or your preferred travel provider.
For all contracted Social or Corporate Group travel, please contact your Sales Manager or Global Sales contact, so that we can discuss the best possible opportunity for all parties concerned.
As we continue to closely monitor this developing situation, we will keep you informed with your safety and wellbeing at the forefront of everything we do. You may continue to check this page’s website for any further updates.
We thank you for your continued patience and trust, and we look forward to welcoming you to Hard Rock Hotel Los Cabos.