Safe + Sound HYGIENE PROTOCOLS

OUR MAIN MEASURES AT A GLANCE

CHECK-IN

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• Please complete the following required documents prior to your arrival: HEALTH STATEMENT, MY TRAVEL ASSISTANCE & PASSENGER DISCLAIMER. These documents will be requested at check-in.
• Bellboy will welcome you wearing face masks and ready to provide hand sanitizer.
• Luggage items will be disinfected upon guest arrival by the bellboys.
• Guest temperatures will be checked upon arrival via a thermal camera.
• This area will be clearly marked for appropriate physical distancing, with plexiglass separators at front desks. 
• All hotel wristbands and keys will be disinfected prior to providing these to guests.

ROOMS

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• Extremely strict sanitizing protocols and world-recognized standards are used to clean guest rooms with an emphasis on high-contact surfaces. 
• Full sanitization of guest rooms after each departure.
• Masks and gloves provided to housekeeping and maintenance teams.
• Room service will be packaged accordingly and delivered directly to the door with no contact.

COMMON AREAS

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• We have increased the frequency of deep-cleaning and disinfecting all common and public spaces.
• Rock Spa Ⓡ, Body RockⓇ, and POSH Beauty SalonⓇ appointments will be limited and must be scheduled in advance. 
• Dedicated measures for high-contact surfaces such as front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, kids club, dining surfaces seating areas, pool chairs and more.
• The use of facial coverings/face masks is required for hotel guests in all public areas with the exception of outdoor spaces, by the pool or beach or while actively eating and/or drinking or smoking. Designated areas include common indoor spaces such as the hotel lobby, retail stores, elevators, waiting areas of common facilities (like spa, salon, restaurants or bars), and the theater. 

POOL & BEACH AREA

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• Pool activities that require contact will be temporarily suspended and will be replaced with activities that require social distancing.
• Pool chairs will be cleaned between every use, and spaced out to ensure appropriate physical distancing.
• Pool chlorine levels will be safely elevated within a permitted range.
• Swim-up bars will not be operating for the time being. However, drink and food service will still be available poolside through our servers.

RESTAURANTS

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• Buffets will be eliminated from restaurants and replaced with a-la-carte dining.
• Restaurant menus will be available through a QR code and on one-time-use disposable handouts to minimize exposure and contact.
• Teppanyaki will be available with a maximum capacity of 6 people per table