Our Privacy Policy Hard Rock Hotel Los Cabos


Last updated on December 27, 2019.

It is of much importance to us to maintain your personal information private and confidential.

The following Notice (the “Notice”) clearly describes how and for what purposes we intend to manage the personal information (the “Personal Information”) that you provide us (the “Management”). The management of your information is in accordance with the Protection of Personal Information in the Possession of Individuals Act (the “Law”), its Regulation (the “Regulation”), and the Guidelines of the Privacy Notice (the “Guidelines”).

The capitalized terms in the following Notice should be understood as references to the definitions included in the Law, the Regulations, the Guidelines or the ones established in the following Notice.


The entity responsible for the management of your Personal Information is Corporación Inmobiliaria KTRC, S.A. de C.V. (“KTRC”) with the following address: Boulevard Kukulcan, Kilometro 14.5, Zona Hotelera, ZIP Code 77500, en Cancun, Benito Juarez, Quintana Roo, United Mexican States.


We obtain your Personal Information when it is given personally, by phone, by electronic means, through our security cameras, and through other sources allowed by the Law.

The Information that we obtain is: first and last name, personal address, personal phone number, personal E-mail, copy of your official identification, the Public Identification Number (CURP), Taxpayer Identification Number, bank account number, nationality, and credit or debit card number.

We do not gather information that could result in discrimination, such as race or ethnicity, health status, genetic information, religious, philosophical and moral beliefs, union membership, political affiliation, or sexual orientation (“Sensitive Personal Information”).


The obtained Personal Information shall be used for the following purposes (the “Purposes”):

A.     Identify you as a client and provide you with the necessary services;

B.     Evaluate and improve the way in which we give our services;

C.     Charge for our services;

D.     The images and sounds captured by our security cameras are for your safety and that of others;

E.     Provide your Personal Information to Legendary Preferred Destinations, S.A. de C.V. in order to receive exclusive promotions from the Vacation Club of the entity.

F.      Similar, related, or consistent with the previously stated purposes in accordance with the Law.

You shall have a period of five (5) days to express your opposition to the Management of your Personal Information for purposes considered not necessary or that did not result in the legal relationship with KTRC.


Your Personal Information shall not be subject to any transfers without your prior consent. Notwithstanding and foregoing, we are allowed to transfer your Personal Information, without your consent, in accordance with the Law, its Regulation, and its Guidelines.


We guarantee the protection of your Personal Information. It should also be noted that it is protected through administrative, technical and physical security means in order to prevent the loss, alteration, destruction, use, access or improper disclosure.


You have the right to request the access to, rectify, cancel and oppose the management of your Personal Information (the “ARCO Rights”). Furthermore, you have the right to request the revocation of your given consent, as well as limit the use of your Personal Information.

In order to exercise your rights, we ask that you send an e-mail to info@rcdhotels.com, so we can send you the appropriate request form, which you should complete and submit through the same electronic means from which you received it. You may also go through this procedure personally in our offices.

For security purposes and in compliance with the Law, it is mandatory that all request forms be accompanied by the information necessary for us to identify the applicant, and if applicable his or her legal representative. As a result, your request form should be accompanied with the following documents:

A.     Request form fully completed and signed;

B.     Copy of the holder’s identification;

C.     In the case of legal representation, simple copy of the Public Grant that establishes his or her Power-of-Attorney, as well as a simple copy of his or her identification;

D.     Address, phone number, and e-mail;

E.      Whether or not the holder accepts to be notified via e-mail;

F.      Clear and precise description of the Information related to the exercise of your ARCO rights;

G.     If applicable, indicate which specific piece of information should be corrected and how it should be correctly read.

H.     If applicable, expressly state to revoke the consent to the management of your Personal Information;

I.        Any other piece of information that will allow us to properly indentify your Personal Information.

Allow us to inform you that we keep a record of all the submitted requests. Furthermore, in case the request form should be found incomplete, we have the right to request the missing information from you.

The applicant guarantees that the given Personal Information is exact, complete and authentic. As a result, the applicant is responsible for any damage and/or harm caused by falsified information or identity impersonation.

Your request shall be processed in accordance with the manner and time established in the Law and its Regulation. We commit ourselves to give a response no later than 20 (twenty) business days after we have received your request form. The waiting period could be extended by another 20 (twenty) business days if and when it is justified and the holder is notified.

Upon request of access to your Personal Information, it shall be given digitally. Upon request of expressly requesting it, your Information will be sent in the form of copies to your indicated address.


You have the right to revoke your consent to the management of your Personal Information. The procedure, requirements, and contact information needed for you to revoke your consent shall be the same as the procedure needed to exercise your ARCO Rights established above.

If you have not expressed disapproval of the terms mentioned in the present Notice, it shall be understood as given consent to the management of your Information.


From time to time and in compliance with the Law, KTRC may modify or update this Notice. In which case, you may check any updates through our website, http://www.hrhloscabos.com/.


We inform you that we do not collect Personal Information through our website. It should also be noted that when you visit our offices, you are being video-recorded by our security cameras.


In case of any questions or concerns about the Notice, the management of your Personal Information or your rights, please feel free to contact our Manager of the Protection of Personal Information at +52 (998) 881 36 00 or send us an e-mail at info@rcdhotels.com.

If you are a resident of California, please see Appendix A for additional information regarding our use of and your rights relating to your Personal Information. 



California residents who have provided Personal Information to Hard Rock Hotel Los Cabos may obtain information regarding Hard Rock Hotel Los Cabos / Corporación Inmobiliaria KTRC, S.A. de C.V disclosures, if any, of Personal Information to third parties for third-party direct marketing purposes. Requests must be submitted to the following email privacy@rcdhotels.com or address: Hard Rock Hotel Los Cabos, Att. Information Technologies, Blvd Kukulcan km 14.5 Zona Hotelera, Cancun, Quintana Roo 77500 Mexico . Within 30 days of receiving such a request, we will provide a California Privacy Disclosure, which will include a list of certain categories of Personal Information disclosed during the preceding calendar year to third parties for their direct marketing purposes, along with the names and addresses of the third parties. This request may be made no more than two times per calendar year. We reserve our right not to respond to requests if they are not submitted to the address specified in this paragraph. 



Privacy Policy

Cookie Policy