The SAFE + SOUND program has been developed by a team of hospitality and gaming experts in collaboration with worldwide health and sanitation specialists, such as Ecolab and NSF International. It also includes directives of key agencies, such as the World Health Organization (WHO) and the U.S. Center for Disease Control and Prevention (CDC). SAFE + SOUND is focused on enhanced cleaning practices, social interactions and workplace protocols, while ensuring transparency through the Guest and Team Member journey.
As part of the program, every Hard Rock Hotel & Casino around the world is required to pass the Safe + Sound 272 point inspection independently assessed by NSF International. We look forward once more to welcoming through our doors the millions of Hard Rock fans around the world, in the safest environment.
From opening act to encore, each touch-point along an attendee’s journey is covered by our industry-leading journey at a Hard Rock property is covered by our industry-leading Safe + Sound program in order to best protect our planners, delegates, attendees, guests and employees.
INDIVIDUAL PROPERTY PROTOCOLS MAY VARY BASED ON LOCAL GUIDELINES
Temperature Checksfor every team member, and vendor upon arrival
Social Distancingmarkers placed 6 feet (2 meters) apart where lines can form
Mandatory Masksalways for all team members and for guests in designated areas
Self-Service Buffetshave been suspended
Seal of Safe + Soundon every guest room door upon arrival
Increased Cleaningand disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas, and public restrooms
Hand Sanitizerin every public space area and all restrooms
High Level Infection Controlprocedures to collect laundry
Pools & BeachesGroups of guests are spaced 6 feet (2 meters) apart
Plexiglass Separatorsat front desks and check-in areas
Hand WashingTeam member hand washing every 60 minutes
Touchless In-Room Dininghallway service at guest room door
Sanitizationof guest luggage before it enters the lobby
Pre-ArrivalCommunication that contains our sanitation and safety protocols in place.
ArrivalTempurature checks, masks required, masks and hand sanitizer available to guests if needed.
Public AreaIncreased disenfecting, sanitizing stations, social distancing markers and plexiglass at most guest facing coutners.
ElevatorsReduced guest count, every landing and cabin disenfected hourly.
Guest RoomsAll rooms deep cleaned and linens stripped for industrial cleaning between guests. Housekeeping provided every other day or on request.
RestroomsTeam member monitored 24/7 to continuously sanitize.
Meeting ServicesAll third-party vendors and contractors are required to follow the Safe + Sound protocol. Seating capacities and floor plans are reviewed to ensure compliance with physical distancing recommendations. Increased options for outdoor and creative private spaces available. Hybrid meeting environments available for groups combining in person and virtual programming.
OUR STAFF HAS BEEN TRAINED BY INDUSTRY-LEADING CLEANING EXPERTS FROM ECOLAB ON PROPER DISINFECTION PROCEDURES.
We have worked with Ecolab, the global leader in water, hygiene and infection prevention solutions and services for over 100 years across 170 countries, to create a best-in-class cleaning and disease prevention program.
Ecolab works closely with the CDC, WHO, Environmental Protection Agency, Food & Drug Administration and other leading health organizations to establish best practice guidance for protecting guests and team members.
Ecolab is a leader in addressing emerging public health issues, following a science-based approach with 19 technology and research campuses in 13 countries and a team of 1,600 scientists, engineers, and technical specialists.
EVERY HARD ROCK HOTEL MUST PASS A 272 POINT INSPECTION BY NSF
During the reopening process, every hotel will be independently assessed by an NSF International auditor, to check that our hotel is SAFE + SOUND compliant, and that we have proper health and sanitization protocols in place to help keep our guests and team members safe.
For 75 years, NSF has been a global leader in public health and safety, working to protect the food we eat, the water we drink, the air we breathe, the health care products we use and the environment we all share.
NSF employs over 2,900 people worldwide, including engineers, chemists, public health experts and certification specialists. They operates state-of-the-art labs in North America, Latin America, Europe and Asia.