Hard Rock PresentsMeet Safe + Sound

The SAFE + SOUND program has been developed by a team of hospitality and gaming experts in collaboration with worldwide health and sanitation specialists, such as Ecolab and NSF International. It also includes directives of key agencies, such as the World Health Organization (WHO) and the U.S. Center for Disease Control and Prevention (CDC). SAFE + SOUND is focused on enhanced cleaning practices, social interactions and workplace protocols, while ensuring transparency through the Guest and Team Member journey.

As part of the program, every Hard Rock Hotel & Casino around the world is required to pass the Safe + Sound 272 point inspection independently assessed by NSF International. We look forward once more to welcoming through our doors the millions of Hard Rock fans around the world, in the safest environment.

From opening act to encore, each touch-point along an attendee’s journey is covered by our industry-leading journey at a Hard Rock property is covered by our industry-leading Safe + Sound program in order to best protect our planners, delegates, attendees, guests and employees.

 

 

Our PromiseTo Keep Hard Rock Fans Safe + Sound

INDIVIDUAL PROPERTY PROTOCOLS MAY VARY BASED ON LOCAL GUIDELINES

Icon - Temperature Checks

Temperature Checksfor every team member, and vendor upon arrival

Icon - Social Distancing

Social Distancingmarkers placed 6 feet (2 meters) apart where lines can form

Icon - Mandatory Masks

Mandatory Masksalways for all team members and for guests in designated areas

Icon - Self-Service Buffets

Self-Service Buffetshave been suspended

Icon - Seal of Safe + Sound

Seal of Safe + Soundon every guest room door upon arrival

Icon - Increased Cleaning

Increased Cleaningand disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas, and public restrooms

Icon - Hand Sanitizer

Hand Sanitizerin every public space area and all restrooms

Icon - High Level Infection Control

High Level Infection Controlprocedures to collect laundry

Icon - Pools & Beaches

Pools & BeachesGroups of guests are spaced 6 feet (2 meters) apart

Icon - Plexiglass Separators

Plexiglass Separatorsat front desks and check-in areas

Icon - Hand Washing

Hand WashingTeam member hand washing every 60 minutes

Icon - Touchless In-Room Dining

Touchless In-Room Dininghallway service at guest room door

Icon - Sanitization

Sanitizationof guest luggage before it enters the lobby

Attendee Journey


Icon - Pre Arrival

Pre-ArrivalCommunication that contains our sanitation and safety protocols in place.

Icon - Arrvial

ArrivalTempurature checks, masks required, masks and hand sanitizer available to guests if needed.

Icon - Public Area

Public AreaIncreased disenfecting, sanitizing stations, social distancing markers and plexiglass at most guest facing coutners.

Icon - Elevators

ElevatorsReduced guest count, every landing and cabin disenfected hourly.

Icon - Guest Room

Guest RoomsAll rooms deep cleaned and linens stripped for industrial cleaning between guests. Housekeeping provided every other day or on request.

Icon - Restrooms

RestroomsTeam member monitored 24/7 to continuously sanitize.

Icon - Meeting Services

Meeting ServicesAll third-party vendors and contractors are required to follow the Safe + Sound protocol. Seating capacities and floor plans are reviewed to ensure compliance with physical distancing recommendations. Increased options for outdoor and creative private spaces available. Hybrid meeting environments available for groups combining in person and virtual programming.

Ecolab logo
OUR STAFF HAS BEEN TRAINED BY INDUSTRY-LEADING CLEANING EXPERTS FROM ECOLAB ON PROPER DISINFECTION PROCEDURES.
We have worked with Ecolab, the global leader in water, hygiene and infection prevention solutions and services for over 100 years across 170 countries, to create a best-in-class cleaning and disease prevention program.

Ecolab works closely with the CDC, WHO, Environmental Protection Agency, Food & Drug Administration and other leading health organizations to establish best practice guidance for protecting guests and team members.

Ecolab is a leader in addressing emerging public health issues, following a science-based approach with 19 technology and research campuses in 13 countries and a team of 1,600 scientists, engineers, and technical specialists.

NSF logo
EVERY HARD ROCK HOTEL MUST PASS A 272 POINT INSPECTION BY NSF
During the reopening process, every hotel will be independently assessed by an NSF International auditor, to check that our hotel is SAFE + SOUND compliant, and that we have proper health and sanitization protocols in place to help keep our guests and team members safe.

For 75 years, NSF has been a global leader in public health and safety, working to protect the food we eat, the water we drink, the air we breathe, the health care products we use and the environment we all share.

NSF employs over 2,900 people worldwide, including engineers, chemists, public health experts and certification specialists. They operates state-of-the-art labs in North America, Latin America, Europe and Asia.