At Hard Rock Hotel Penang, we are fully committed to the safety guidelines and hygiene protocols from Hard Rock International under the new SAFE + SOUND programme to protect the health and well-being of our guests and team members. SAFE + SOUND has been developed by a team of hospitality experts in partnership with EcoLab and NSF to provide enhanced cleaning practices, social interaction and workplace protocols while ensuring transparency through the hotel’s guest and team members journey.
Specially trained by industry-leading cleaning experts from EcoLab on proper disinfection procedures, the Safe+Sound team is responsible for both the safety of our guests and team members as well as the cleanliness and sanitation of the hotel.
Safe+Sound Security team members will be liable for all temperature checks, monitoring entrances/exits, reminding guests and team members of physical distancing requirements, managing line queueing and ensuring that everyone is following the required safety guidelines and hygiene protocols.
for every guest and team member upon arrival
for all guests and team members in designated areas
in every public space area and all restrooms
of 2 metres apart through visual distance markers, signage and team member guidance
before it enters the lobby
at all cooking stations in the restaurants
including a face mask, hand sanitizer and disinfectant wipes for each guest upon check-in
on every guest room door upon arrival
including individually packed coffee, tea, creamer and sugar is placed in every room upon arrival
bathrobes, extra pillows, bed runners, stationeries, additional toilet rolls and prayer mat will be available upon request
will be available upon request while turndown service has been temporarily suspended
procedures to handle all laundry
hallway service at each room door with social distancing protocols
available when dining at all restaurants including in-room dining order
has been suspended and replaced with personalized service
and disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas and public restrooms
groups of guests are spaced 1 meter in the water and 2 meters apart when lounging around the pool area
one guest in each treatment room
Safe+Sound Clean Team will be deployed to perform enhanced deep cleaning and sanitizing protocols especially high traffic touchpoint areas throughout the hotel to ensure a clean and safe environment at all times.