Introducing HARD ROCK SAFE + SOUND

At Hard Rock Hotel Penang, we are fully committed to the safety guidelines and hygiene protocols from Hard Rock International under the new SAFE + SOUND programme to protect the health and well-being of our guests and team members. SAFE + SOUND has been developed by a team of hospitality experts in partnership with EcoLab and NSF to provide enhanced cleaning practices, social interaction and workplace protocols while ensuring transparency through the hotel’s guest and team members journey.

THE SAFE+SOUND TEAM

Specially trained by industry-leading cleaning experts from EcoLab on proper disinfection procedures, the Safe+Sound team is responsible for both the safety of our guests and team members as well as the cleanliness and sanitation of the hotel.

Safe+Sound Security team members will be liable for all temperature checks, monitoring entrances/exits, reminding guests and team members of physical distancing requirements, managing line queueing and ensuring that everyone is following the required safety guidelines and hygiene protocols.

 

temperature checks

TEMPERATURE CHECKS

for every guest and team member upon arrival

MANDATORY MASK

MANDATORY MASK

for all guests and team members in designated areas

HAND SANITIZERS

HAND SANITIZERS

in every public space area and all restrooms

SOCIAL DISTANCING

SOCIAL DISTANCING

of 2 metres apart through visual distance markers, signage and team member guidance

 

LUGGAGE SANITIZATION

LUGGAGE SANITIZATION

before it enters the lobby

PLEXIGLASS SEPARATORS

PLEXIGLASS SEPARATORS

at all cooking stations in the restaurants

WELCOME PACK

WELCOME PACK

including a face mask, hand sanitizer and disinfectant wipes for each guest upon check-in

SAFE+SOUND DOOR SEAL

SAFE+SOUND DOOR SEAL

on every guest room door upon arrival

 

MINI BAR PACK

MINI BAR PACK

including individually packed coffee, tea, creamer and sugar is placed in every room upon arrival

ROOM AMENITIES

ROOM AMENITIES

bathrobes, extra pillows, bed runners, stationeries, additional toilet rolls and prayer mat will be available upon request

DAILY HOUSEKEEPING SERVICE

DAILY HOUSEKEEPING SERVICE

will be available upon request while turndown service has been temporarily suspended 

HIGH-LEVEL INFECTION CONTROL

HIGH-LEVEL INFECTION CONTROL

procedures to handle all laundry

 

TOUCHLESS IN-ROOM DINING

TOUCHLESS IN-ROOM DINING

hallway service at each room door with social distancing protocols

QR-CODED MENUS

QR-CODED MENUS

available when dining at all restaurants including in-room dining order

SELF-SERVICE BUFFET

SELF-SERVICE BUFFET

has been suspended and replaced with personalized service

INCREASED CLEANING

INCREASED CLEANING

and disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas and public restrooms

 

SWIMMING POOL

SWIMMING POOL

groups of guests are spaced 1 meter in the water and 2 meters apart when lounging around the pool area

SPA TREATMENT

SPA TREATMENT

one guest in each treatment room

 

Safe+Sound Clean Team will be deployed to perform enhanced deep cleaning and sanitizing protocols especially high traffic touchpoint areas throughout the hotel to ensure a clean and safe environment at all times.