If you have made your reservation through this website, you can request your transfer at least 72 hours before your arrival by sending an e-mail to Make sure your message includes the following information: 

  • Hotel where you are staying
  • Full name of the reservation
  •  Reservation confirmation number
  • Number of people traveling with you
  • Arrival and departure flight itinerary (airline, flight number and flight schedules).

You will then receive a response with the information and cost of the transfer. Payment will be made from the comfort of your home through a bank link.

Upon receipt of your request one of our service agents will contact you by email within 72 hours to process your transportation reservation. If you need help or have an urgent need for assistance in that time frame, please contact us at: or our telephones number +1-809-731-0071.