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All tourists visiting a hotel will be temporarily granted a free health coverage plan that will include emergency coverage, telemedicine services, accommodations for prolonged stay and flight change costs in the event that they test positive for COVID-19. This will be provided at no cost visitors arriving on or before April 30, 2021, and will be covered 100% by the Dominican State. Additionally, at the end of September, the requirement to present a negative COVID-19 test performed prior to the visit was removed. Instead, random rapid tests will be carried out upon arrival, such as the breath test.
Hard Rock Hotel & Casino Punta Cana has implemented enhanced protocols & standards to ensure you enjoy a peaceful vacation.
This carefully managed reopening comes with added stringent health, safety and hygiene procedures in place.
Across our hotels, we have implemented enhanced health and hygiene protocols to provide you with peace of mind during your stay with us. To create our ‘“SAFE + SOUND” promise, we have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added precautionary measures throughout all aspects of the guest and team member experience.
Hard Rock Hotel & Casino Punta Cana has also implemented the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world. Below you will find a summary of our enhanced protocols.Learn More
Find the detailed protocols, procedures and preventive measures implemented across the resort to provide you peace of mind.
Paradise has teamed up with Pure® to offer their patented, 7-step purification process in select rooms to remove up to 99% of pollutants.
The Casino has taken the following steps in order to ensure the safest possible environment for guests and associates alike.
Free and discounted onsite testing options, in addition to complimentary onsite medical assistance insurance for those required to present a negative COVID-19 test result upon return to their countries.
We continue to review the cancellation policy based on the latest updates from the global & local authorities. To provide you with further peace of mind, if you book your hotel stay through April 30, for travel until December 17, 2021, you may change your hotel stay dates up to 24 hours prior to arrival with no penalty for travel up to December 18th, 2021 (a difference in rates may apply, this is subject to availability).
If you are traveling from a country that has implemented a government travel restriction to our destination, please contact your booking source to discuss options. If you request a refund and your booked rate applies to it, please consider that due to the current situation it may take 45 days or more. We will attend each request in the order it has been received.
We hope this policy provides you with comfort, whether you book your hotel stay with us or your preferred travel provider.
For all contracted Social or Corporate Group travel, please contact your Sales Manager or Global Sales contact, so that we can discuss the best possible opportunity for all parties concerned.
As we continue to closely monitor this developing situation, we will keep you informed with your safety and wellbeing at the forefront of everything we do. You may continue to check this page’s website for any further updates.
We thank you for your continued patience and trust, and we look forward to welcoming you to Hard Rock Hotel & Casino Punta Cana.