Safe + SoundHYGIENE PROTOCOLS

Welcome Back, We are Now Open

All tourists visiting a hotel will be temporarily granted a free health coverage plan that will include emergency coverage, telemedicine services, accommodations for prolonged stay and flight change costs in the event that they test positive for COVID-19. This will be provided at no cost visitors arriving on or before March 31, 2021, and will be covered 100% by the Dominican State. Additionally, at the end of September, the requirement to present a negative COVID-19 test performed prior to the visit was removed. Instead, random rapid tests will be carried out upon arrival, such as the breath test. 

 If you have any questions surrounding your hotel stay, please reach out to your booking source.
 

Hard Rock Hotel & Casino Punta Cana has implemented enhanced protocols & standards to ensure you enjoy a peaceful vacation.

This carefully managed reopening comes with added stringent health, safety and hygiene procedures in place.

Across our hotels, we have implemented enhanced health and hygiene protocols to provide you with peace of mind during your stay with us. To create our ‘“SAFE + SOUND” promise, we have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added  precautionary measures throughout all aspects of the guest and team member experience.

Hard Rock Hotel & Casino Punta Cana has also implemented the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world. Below you will find a summary of our enhanced protocols.

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OUR PRECAUTIONARY MEASURES AT A GLANCE

 

Hygiene Protocols
Hygiene Protocols
Hygiene Protocols

What to expect on your future stay?

 

 

SAFE+SOUND

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Find the detailed protocols, procedures and preventive measures implemented across the resort to provide you peace of mind.

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PURE WELLNESS ®

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Paradise has teamed up with Pure® to offer their patented, 7-step purification process in select rooms to remove up to 99% of pollutants.

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CASINO

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The Casino has taken the following steps in order to ensure the safest possible environment for guests and associates alike.

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ONSITE TESTING

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Free and discounted onsite testing options, in addition to complimentary onsite medical assistance insurance for those required to present a negative COVID-19 test result upon return to their countries.

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READ OUR COMPLETE ENHANCED CLEANLINESS & SANITATION PLAN HERE

 

 

 

 

CHECK-IN

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  • All guests are welcomed by bellboys who are wearing a face mask and offer hand-sanitizing gel. 
  • Luggage items are disinfected upon guest arrival by the bellboys. 
  • Guest temperatures are checked upon arrival via a thermal camera. 
  • This area is clearly marked for appropriate physical distancing, with Plexiglas dividers at front desks. 
  • All hotel wristbands and keys are disinfected prior to providing these to guests.

 

ROOMS

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  • Extremely strict sanitizing protocols and world-recognized standards are used to clean guest rooms with an emphasis on high-contact surfaces such as television, remote controls, phone, faucets, door, closet and drawer handles, curtains, light switches, air conditioning thermostats, balcony items, and more.
  • Printed collateral such as menus or flyers have been eliminated from all guest rooms to reduce the risk of contamination—all hotel information are accessible on the hotel’s website or through a QR code.
  • To minimize team member interaction with guests in the room, rooms are cleaned every other day or upon request during your stay. 
  • Full sanitization of guest rooms after each departure.
  • Room service is packaged accordingly and delivered directly to the door with no contact.
  • Masks and gloves provided to housekeeping and maintenance teams
  • The frequency of air filter replacement and HVAC system cleaning has been increased. 
  • Express check-out is available for guest with 0 balance. 

 

COMMON AREAS

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  • The use of facial coverings/face masks is required for hotel guests in all public areas with the exception of outdoor spaces, by the pool or beach or while actively eating and/or drinking or smoking. Designated areas include common indoor spaces such as the hotel lobby, retail stores, elevators, waiting areas of common facilities (like spa, salon, restaurants or bars), and the theater.  SAFE + SOUND kits with disinfectant wipes & masks are available at the front desk. 
  • We have increased the frequency of deep-cleaning and disinfecting all common and public spaces.
  • Dedicated measures for high-contact surfaces such as front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, kids club, dining surfaces seating areas, pool chairs and more.

 

 

POOL & BEACH AREA

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  • All 13 pools are open.
  • Pool activities will be temporarily suspended.
  • Pool and beach chairs will be cleaned between every use, and spaced out to ensure appropriate physical distancing.
  • Pool chlorine levels will be safely elevated within a permitted range.
  • Swim-up bars will not be operating for the time being. However, drink and food service will still be available poolside and beachside through our servers.

 

RESTAURANTS

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  • Restaurants operating hours are subject to change. 
  • Self-service buffets are no longer available and have been replaced with assisted buffets at select restaurants including: 
    • Isla (breakfast and lunch)
    • Ciao (breakfast and lunch) 
    • Zen (breakfast)
  • Restaurant menus are available through a QR code and on one-time-use disposable handouts to minimize exposure and contact.
  • Teppanyaki is available with a maximum capacity of 8 people per table.

 

MEETINGS & EVENTS

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  • Standard measurements in meeting and event layouts have been redesigned to ensure necessary physical distance between attendees and guests.
  • Selfserve buffet offerings will be eliminated, and replaced with alternate food service options such as plated service and more.