OUR PRECAUTIONARY MEASURES AT A GLANCE

What to expect on your future stay?

SAFE+SOUND

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Find the detailed protocols, procedures and preventive measures implemented across the resort to provide you peace of mind.

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PURE WELLNESS ®

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Paradise has teamed up with Pure® to offer their patented, 7-step purification process in select rooms to remove up to 99% of pollutants.

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CASINO

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The Casino has taken the following steps in order to ensure the safest possible environment for guests and associates alike.

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ONSITE TESTING

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Free and discounted onsite testing options, in addition to complimentary onsite medical assistance insurance for those required to present a negative COVID-19 test result upon return to their countries.

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CHECK-IN

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• All guests are welcomed by bellboys who are wearing a face mask and offer hand-sanitizing gel. 
• Luggage items are disinfected upon guest arrival by the bellboys. 
• Guest temperatures are checked upon arrival via a thermal camera. 
• This area is clearly marked for appropriate physical distancing, with Plexiglas dividers at front desks. 
• All hotel wristbands and keys are disinfected prior to providing these to guests.

ROOMS

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• Extremely strict sanitizing protocols and world-recognized standards are used to clean guest rooms with an emphasis on high-contact surfaces such as television, remote controls, phone, faucets, door, closet and drawer handles, curtains, light switches, air conditioning thermostats, balcony items, and more.
• Printed collateral such as menus or flyers have been eliminated from all guest rooms to reduce the risk of contamination—all hotel information are accessible on the hotel’s website or through a QR code.
• To minimize team member interaction with guests in the room, rooms are cleaned every other day or upon request during your stay. 
• Full sanitization of guest rooms after each departure.
• Room service is packaged accordingly and delivered directly to the door with no contact.
• Masks and gloves provided to housekeeping and maintenance teams
• The frequency of air filter replacement and HVAC system cleaning has been increased. 
• Express check-out is available for guest with 0 balance. 

COMMON AREAS

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• The use of facial coverings/face masks is required for hotel guests in all public areas with the exception of outdoor spaces, by the pool or beach or while actively eating and/or drinking or smoking. Designated areas include common indoor spaces such as the hotel lobby, retail stores, elevators, waiting areas of common facilities (like spa, salon, restaurants or bars), and the theater.  SAFE + SOUND kits with disinfectant wipes & masks are available at the front desk. 
• We have increased the frequency of deep-cleaning and disinfecting all common and public spaces.
• Dedicated measures for high-contact surfaces such as front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, kids club, dining surfaces seating areas, pool chairs and more.

POOL & BEACH AREA

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• All 13 pools are open.
• Pool activities will be temporarily suspended.
• Pool and beach chairs will be cleaned between every use, and spaced out to ensure appropriate physical distancing.
• Pool chlorine levels will be safely elevated within a permitted range.
• Swim-up bars will not be operating for the time being. However, drink and food service will still be available poolside and beachside through our servers.

RESTAURANTS

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• Restaurants operating hours are subject to change. 
• Self-service buffets are no longer available and have been replaced with assisted buffets at select restaurants including: 
  • Isla (breakfast and lunch)
  • Ciao (breakfast and lunch) 
  • Zen (breakfast)
• Restaurant menus are available through a QR code and on one-time-use disposable handouts to minimize exposure and contact.
• Teppanyaki is available with a maximum capacity of 8 people per table.

MEETINGS & EVENTS

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• Standard measurements in meeting and event layouts have been redesigned to ensure necessary physical distance between attendees and guests.
• Selfserve buffet offerings will be eliminated, and replaced with alternate food service options such as plated service and more.