Step Up To Rock Royalty

On behalf of Hard Rock Hotel & Casino Punta Cana it is with great pleasure that we welcome you to the Rock Royalty Level exclusive stage. Be prepared to dive into the most authentic and thoroughly memorable VIP experience! Rock Royalty Level guests have their own Personal Assistants and they are ready to help you live out your rockstar dreams.

Whether it’s champagne service by the beach or standing reservations at a romantic hotspot, enjoy the Rock Royalty Level in the Caribbean and let us orchestrate your stay.

To contact your Personal Assistant, please email

Rock Royalty Level Amenities

  • Rock Royalty Personal Assistant Services (1)
  • Ironing Service (2)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Pillow Menu
  • Hot tub preparation (3)
  • Personal Assistance with reservations (on and off property)
  • Complimentary 25-minute couple’s massage (4)
  • VIP Check-in
  • Complimentary beach bag (1 per room/per stay)
  • Rock Royalty Level - Check-out service (5)
  • Priority booking for bali beds ($)
  • Rock Royalty Beach Area
  • Plush Bathrobes & slippers (*)
  • Sleeping Mask
  • Loofah Sponge and Bath Salts
  • 24-hour room service
  • Petit fours
  • Umbrella in guest room
  • Beach towels in the room
  • Professional Hair blow dryer
  • Rock Royalty Level Pin (6)
  • Selection of Guitars (Picks® program) and Crosley turntables (Wax® program) (*)
  • Priority Reservations to Picks® and Wax® program

(1) Can be reached 7am - 11pm via cell phone from in room phone. After 11pm you can dial 1 for further assistance. (2) Limited to two items per person / per stay. (3) Can be prepared by on call Personal Assistant with 24-hour notice. (4) Service will be provided at the Rock Spa®. (5) Personal Assistant will help review account and assist in express check out. (6) Limited to one pin per room / per stay. ($) Available with an additional cost. (*) Available upon request.