Step Up To Rock Royalty

Upon arrival at the Hard Rock Hotel & Casino Punta Cana you will be provided the phone number of a Rock Royalty Personal Assistant on-call to serve you. Whether it’s champagne service by the beach or standing reservations at a romantic hotspot, enjoy the Rock Royalty Level in our Caribbean Sand Suites or Rock Star Suite room categories and let us orchestrate your stay.

To contact your Personal Assistant, please email

Rock Royalty Level Amenities

  • Rock Royalty Personal Assistant (1)
  • Ironing Service (2)
  • Upgraded Full-Size Rock Spa® Bath Products
  • Express Luggage Delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Spa Tub Preparation (3)
  • Personal Assistance with Reservations (on and off property)
  • Priority reservations to picks® and mix® program 
  • Aromatherapy and Pillow Menu
  • Loofah Sponge
  • Lush bathrobe
  • Umbrella in Guest Room
  • Rock Royalty Level - Check-out service (6)
  • Large beach towel
  • Turndown Service upon request
  • Mini bar snacks
  • Bluetooth-enabled wireless alarm clock radio
  • Espresso Machine 
  • Premium Coffee
  • Beach bag (one per room)
  • DVD player/ CD player (upon request)
  • Priority Bali Beds ($)
  • Sleeping mask
  • Rock Royalty Welcome Pin

*Rock Royalty Level is an adult-only upgrade in the Caribbean Sand Suite room category. / ($) An additional cost. / (1) - Can be reached 7am - 11pm via cell phone from in room phone. After 11pm, dial 1 for assistance. / (2) - Limited two items per person / per stay. / (3) - Can be prepared by on call Personal Assistant with 24-hour notice. / (4) - At the Rock Spa®. / (5) - Available from 6pm - 10pm. / (6) - Personal Assistant will help review account and assist in express check out.