- Rooms & Suites
- Eat & Drink
- Meetings & Weddings
User acknowledges that any payment made via this Website is processed by a third party service provider including, among others, All Inclusive Collection, LLC (“AIC”) on behalf of the Hotel. Any Service Providers are independent contractors which do not own or operate this Website nor the Hotel, and Service Providers are not affiliates or subsidiaries of the Hotel or HARD ROCK LIMITED.
AIC is a sales and marketing office engaged in the business of promoting, selling, and marketing hotel travel packages for, among others, the Hotel. AIC is not an agent or employee of the Hotel. Neither AIC and its affiliates or the Hotel and its affiliates are liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of the other or for any personal injuries, death, property damage, other damages, or expenses resulting from acts associated with the other.
“HARD ROCK” is a trademark of services and/or products that are either registered or are being registered before the proper authorities owned by “HARD ROCK LIMITED”, a “JERSEY CHANNEL ISLAND CORPORATION” and its affiliates. The Hotel is a trademark, logotype, and registered trade name describing all its subsidiary companies and related companies or entities, involved in the hotel business around the world. Any and all links to internet resources, the description of those resources and the information contained within this Website are deemed copyrighted material. You are not authorized to copy, reproduce either physically or logically, or modify any portion of this Website without the prior written authorization of the Hotel. The name of Hotel and its trademarks, patents and copyright material may not be used in advertising or publicity without specific, prior, written permission of the Hotel. The Hotel reserves the right to bring any civil, criminal or administrative action or any other action, arising from the improper or unauthorized use of this Website, including for infringement of its trademarks.
The Hotel is being operated under a license agreement from Hard Rock Limited, a Jersey Channel Islands Corporation. The Hotel operates the premises and this Website for its own account and Hard Rock and its affiliates are not liable for any acts, omissions, misrepresentations, liabilities, debts, or defaults relating to or in connection with the Hotel.
Once Your booking is confirmed, You will receive an e-document formalizing the booking for Your record. This e-document fully informs you about Your booking and any related content.
Once the booking has been formalized, we ask customers to check its contents to identify any possible errors that may have occurred when entering the details; in case of needing to correct anything, please call the Hotel’s central booking number at 1-855-537-4129 in USA or 1-817-567-7516 for rest of the world or send an e-mail to email@example.com, giving the booking identification details.
The failure of the Hotel to enforce at any time any of the provisions of this Agreement shall in no way be construed to be a present or future waiver of such provisions, nor in any way affect the right of the Hotel to enforce each and every such provision thereafter. The express waiver by the Hotel of any provision, condition, or requirement of this Agreement shall not constitute a waiver of any future obligation to comply with such provision, condition, or requirement.
Any and all refunds, if applicable, are at the sole discretion of the Hotel. AIC, at the direction of Hotel, will process payment of any applicable refunds. For assistance with a refund, please contact the Hotel directly via one of the methods provided at http://www.hardrockhotelpuntacana.com/contact.htm.
Minors under the age of 18 years old are not permitted to use this Website. Parents, guardians or any adult who is responsible for overlooking the acts of a minor will be held liable for any of such minor’s acts resulting in any damage or loss caused by the use of this Website to the Hotel or to any Third Party.
YOU AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. THE MATERIALS IN THIS WEBSITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSES OR IMPLIED. TO THE EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE HOTEL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE HOTEL DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE HOTEL DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS WEBSITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT THE HOTEL) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION.
To the maximum extent permitted by law, the Hotel, Service Providers, and any third parties connected to the Hotel hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any User in connection with this Website or in connection with the use, inability to use, or results of the use of this Website, any websites linked to this Website and any materials posted on this Website, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to Your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. The Service Providers shall not be held liable for any operation or transaction related to the Hotel. In case of any dispute, it must be addressed to the Hotel and the legal provisions and jurisdiction of the location of the Hotel shall apply in all cases.
The Hotel does not accept unsolicited ideas about marketing, advertising or products. Please do not submit to or through this Website any material or ideas, including creative material of any kind. In the event You send any material or content to the Website any liability or damages arising from such action shall be Your sole responsibility.
Currency rates are based on publicly available sources and should be used as guidelines only. Room rates are guaranteed only in US Dollars. Currency quotes are not updated daily. The Hotel does not warrant or guarantee the accuracy of any currency information posted on this Website.
Links to other sites that may be of interest to You are provided solely for Your convenience. By providing these links, we are not endorsing, sponsoring or recommending, nor do we imply any type of association with such sites or the materials disseminated by or services provided by them, and are not responsible for the materials and content, at or related to or from any other site.
Users have the following rights:
By supplying your cell phone number you agree to receive SMS and MMS messages on your mobile phone, including messages regarding services and promotions. Third parties who provide services such as text messaging or SMS or MMS delivery on our behalf may also access your personal information to provide those services. These third parties will be contractually bound to treat your information in accordance with our applicable privacy policies. You may choose to opt out of receiving SMS and MMS messages from us at anytime by responding to the SMS or MMS message with the word "STOP".
These terms are effective until terminated by the Hotel, for any reason, with or without notice. Upon termination, You must destroy all materials obtained from this Website and any and all other materials relating to the Hotel, Website, and all copies thereof, whether made under these terms or otherwise.
This document of Terms and Conditions is the entire agreement between the parties. For inquiries regarding this document of Notification of Terms and Conditions, contact: