- Heaven Adults Only
- Hacienda Adults & Kids
- Eat & Drink
- Meetings & Weddings
At Hard Rock Hotel Riviera Maya, the rock star treatment starts from the moment you book your stay. So if you find a better rate somewhere else online, let us know and we’ll match it – we’ll even throw in a free room upgrade*(subject to availability at time of submission) We guarantee our best rates on every stay. That’s just how we rock.
If you’ve found a better price somewhere else, click below to submit your information to us and, within 2 business days, we’ll determine eligibility and get in touch with you.
We guarantee that when you book with us, you’ll get the best available rate. Please review our terms and conditions to ensure your reservation is eligible for our Best Rate Guarantee.
Submission must be made prior to the end of your cancellation period (noted in your confirmation email) in order to get an immediate rate adjustment to your reservation. We will match any rate you may find and also add a free room upgrade (subject to availability at the time of submission) though the rate must be for the same room type and stay dates, publicly available and bookable. If there are specific rules associated with the rate you find, (e.g. full-prepayment, etc.), your amended reservation would need to follow these new rules.
Our Best Rate Guarantee only applies for reservations made on this website (https://www.hardrockhotels.com/riviera-maya/)
Our Best Rate Guarantee does not apply to unpublished rates, which are not available to the general public. Rates not available to the general public include, but are not limited to:
The screenshot to validate the Best Rate Guarantee must be the checkout page with the total rate (taxes and fees included) and comparing the same currency.
We strive to answer your Best Price Guarantee request within two business days.
Note: These are non-authorized channels