Hard Rock Hotel Riviera Maya COVID-19 MEASURES

Welcome Back

The safety, health, and wellbeing of our guests, staff, and associates are number one priority at Hard Rock Hotel Riviera Maya. We have been closely following and adhering to the guidance and recommendations issued by the World Health Organization (WHO), the Centers for Disease Control (CDC); there have been no reported cases of COVID-19 linked to this property.

The destination has officially reopened, and Hard Rock Hotel Riviera Maya is safely welcoming back guests. 

We continue to follow the lead of public health authorities and the national government at this important time, and continue to closely monitor the situation. You may continue to check our website for information and updates surrounding our hotel.


We have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added  precautionary measures throughout all aspects of the guest and team member experience. Hard Rock Hotel Riviera Maya will also implement the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world. Below you will find a summary of our enhanced protocols:

Safe & Sound by Hard Rock
  1. Guest & Employee Health: Antibacterial hand-sanitizing stations will be placed throughout all areas of the hotel, with additional signage throughout back-of-house and guest areas reminding everyone of important health and hygiene protocols such as handwashing and physical distancing. Physical contact will be minimized as much as possible, and we will continue to provide an onsite 24/7 doctor to provide medical assistance as needed.
  2. Employee