- Heaven Adults Only
- Hacienda Adults & Kids
- Eat & Drink
- Meetings & Weddings
The safety, health, and wellbeing of our guests, staff, and associates are number one priority at Hard Rock Hotel Riviera Maya. We have been closely following and adhering to the guidance and recommendations issued by the World Health Organization (WHO), the Centers for Disease Control (CDC); there have been no reported cases of COVID-19 linked to this property.
The destination has officially reopened, and Hard Rock Hotel Riviera Maya is safely welcoming back guests.
We continue to follow the lead of public health authorities and the national government at this important time, and continue to closely monitor the situation. You may continue to check our website for information and updates surrounding our hotel.
We have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added precautionary measures throughout all aspects of the guest and team member experience. Hard Rock Hotel Riviera Maya will also implement the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world. Below you will find a summary of our enhanced protocols:
We continue to review the cancellation policy based on the latest updates from the global & local authorities. To provide you with further peace of mind, if you book your hotel stay through 30 April, for travel until December 17, 2021, you may change your hotel stay dates up to 24 hours prior to arrival with no penalty for travel up to December 18th, 2021 (a difference in rates may apply, this is subject to availability).
If you are traveling from a country that has implemented a government travel restriction to our destination, please contact your booking source to discuss options. If you request a refund and your booked rate applies to it, please consider that due to the current situation it may take 45 days or more. We will attend each request in the order it has been received.
We hope this policy provides you with comfort, whether you book your hotel stay with us or your preferred travel provider.
For all contracted Social or Corporate Group travel, please contact your Sales Manager or Global Sales contact, so that we can discuss the best possible opportunity for all parties concerned.
As we continue to closely monitor this developing situation, we will keep you informed with your safety and wellbeing at the forefront of everything we do. You may continue to check this page’s website for any further updates.
We thank you for your continued patience and trust, and we look forward to welcoming you to Hard Rock Hotel Riviera Maya.
Contact us via email or phone number. Please consider that waiting times at our Call Center are long due to high traffic.