The safety, health, and wellbeing of our guests, staff, and associates are number one priority at Hard Rock Hotel Riviera Maya. We have been closely following and adhering to the guidance and recommendations issued by the World Health Organization (WHO), the Centers for Disease Control (CDC); there have been no reported cases of COVID-19 linked to this property.
The destination has officially reopened, and Hard Rock Hotel Riviera Maya is safely welcoming back guests.
We continue to follow the lead of public health authorities and the national government at this important time, and continue to closely monitor the situation. You may continue to check our website for information and updates surrounding our hotel.
We have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added precautionary measures throughout all aspects of the guest and team member experience. Hard Rock Hotel Riviera Maya will also implement the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world. Below you will find a summary of our enhanced protocols: