- Heaven Adults Only
- Hacienda Adults & Kids
- Eat & Drink
- Meetings & Weddings
Our guests know how to rock, we know that. Thanks to them we have received throughout the years a great number of awards. At Hard Rock Riviera Maya we strive to give you the chart-topping, world-class kind of paradise you've come to expect, and from the looks of it... you've noticed.
Hard Rock Hotel Riviera Maya has been awarded with the Islands Magazine Award 2020 for "Best All-Inclusive Entertainment".
Hard Rock Hotel Riviera Maya received the Silver Travvy Award 2020 for Best Family Resort in Mexico.
Hard Rock Hotel Riviera Maya has been recognized in the 3rd Annual Stella Awards from Northstar Meetings Group! The Stella Awards honor excellence in the meetings industry and distinguishes suppliers from around the globe that consistently deliver quality service and innovation to meeting and event professionals.
The Travel Weekly Silver Magellan Award distinguished Hard Rock Hotel Riviera Maya for its outstanding hospitality.
Hard Rock Hotels were honored by the prestigious J.D. Power Awards, placing No.1 in their 2019 North America Hotel Guest Satisfaction Study among the Upper Upscale Hotel Chains.
AAA Four Diamond properties are recognized for being refined, stylish with upscale physical attributes, having extensive amenities and a high degree of hospitality, service and attention to detail.
This award is given by Meetings and Conventions M&C to the best gathering properties in the world.
The World Travel Awards were established in 1993 for the express purpose of acknowledging and celebrating achievements in all areas of the world’s travel and tourism industry. Each voting campaign reaches thousands of travel professionals worldwide in more than 160 countries.
For more than 25 years, Condé Nast Traveler's Readers' Choice Awards have recognized the world's best hotels, cruise ships, and airlines through this survey. Readers are asked to name the world's best establishments taking location, rooms, and service, ambience/design, food and leisure facilities into consideration.
The Travvy Awards have quickly earned their reputation as the Travel Industry Academy Awards. The Travvy's recognize the top providers, destinations, technology providers and attractions, selected by those who know them best: travel agents.
The Magellan Travel Weekly Awards distinguish several categories within the tourism industry. From hotel and tourist destinations to travel agencies and online travel services.
This Certificate of Excellence honors lodging, restaurants and attractions that consistently receive positive feedback from TripAdvisor travelers.
The Mexican government created the "S" Distinctive (The "S" stands for Sustainability) with the goal of promoting sustainable practices in the development of tourism projects operating in Mexico under the global criteria of sustainability.
A world-leading certification for the travel and tourism Industry. The group works with governments, businesses and destinations to deliver clean, safe and prosperous vacation destinations through strategic consulting services, technology solutions as well as program certification and training.
We are part of the TripAdvisor EcoLeaders program, a variety of eco-friendly hotels. With an international certification, we are committed to eco-practices that are respectful to the environment.
The CRISTAL Food Safety System assists hotels in producing safe and hygienic food for consumption by guests. The Cristal system is based on the recognised method of hygiene management as known as HACCP, which was first developed to ensure completely safe food operations in the early NASA space programmes. Today this process is recommended by the World Health Organisation and Governments worldwide to ensure safe food hygiene. It operates by identifying each operational stage in the food process that needs to be monitored and controlled, in order to reduce the risk of food contamination which could result in eventual food poisoning. The system makes certain that all possible care has been taken to ensure that the food served in hotel restaurants is of the highest quality as regards food hygiene.
The e-Cristal General Safety module applies a process of risk assessment to ensure that aspects such as balconies, glazing, the conditions of rooms and of the hotel itself does not cause injury or death where this could be reasonably prevented. The hotel is regularly audited to ensure that the main risk areas are controlled and that all of the management systems and procedures are operating effectively.
The e-Cristal Fire Safety module is designed to ensure that the hotel or accommodation you stay at have taken every necessary precaution to both prevent fires from starting and also to minimise their effect should they occur. Controls such as fire-detection and fire-fighting equipment are addressed along with more fundamental aspects of emergency procedures and staff training.
The process we follow is based around understanding the specific requirements of the hotel based on risk and then helping them to create a system that ensures your safety. This co-operative approach is complimented by a schedule of regular audits to make sure that every aspect of the system is working effectively.
A Certificate from TripAdvisor® is given only to establishments that consistently achieve exceptional traveler reviews on TripAdvisor®, the largest travel community in the world. This outstanding achievement reflects an ongoing commitment to providing guests superior service and amenities throughout Mexico.