Safe+Sound HYGIENE PROTOCOLS

Across our hotels, we have implemented enhanced health and hygiene protocols to provide you with peace of mind during your stay with us. To create our ‘“SAFE + SOUND” promise, we have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added  precautionary measures throughout all aspects of the guest and team member experience.

Hard Rock Hotel Riviera Maya has also implemented the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world. Below you will find a summary of our enhanced protocols.

OUR PRECAUTIONARY MEASURES AT A GLANCE

 

Main Measures
Main Measures

WHAT TO EXPECT ON YOUR FUTURE STAY?

 

Hard Rock Riviera Maya Rooms

PURE WELLNESS ®

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Paradise has teamed up with Pure® to offer their patented, 7-step purification process in select rooms to remove up to 99% of pollutants

LEARN MORE >

Medical Assistance at Hard Rock Riviera Maya

ONSITE TESTING

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Complimentary onsite medical assistance for all existing and new reservations from countries with this requirement.

LEARN MORE >

 

 

Lobby check in

CHECK-IN

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  • Please fill out this mandatory HEALTH STATEMENT. It will be requested at Check-In.
  • Bellboy will welcome you wearing face masks and ready to provide hand sanitizer
  • Luggage items will be disinfected upon guest arrival by the bellboys.
  • Guest temperatures will be checked upon arrival via a thermal camera.
  • This area will be clearly marked for appropriate physical distancing. 
  • All hotel wristbands and keys will be disinfected prior to providing these to guests.

Woman in Hotel room on bed

ROOMS & SUITES

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  • Extremely strict sanitizing protocols are used to clean guest rooms.
  • Full sanitization of guest rooms after each departure.
  • Masks and gloves provided to housekeeping and maintenance teams.

man running on treadmill

COMMON AREAS

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  • We have increased the frequency of deep-cleaning and disinfecting all common and public spaces.
  • Rock Spa and Posh Beauty Salon appointments will be limited and scheduled in advance.
  • Dedicated measures for high-contact surfaces such as front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, kids club, dining surfaces seating areas, pool chairs and more.

 

woman on beach

BEACH & POOL AREAS

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  • Pool and beach chairs will be cleaned frequently.
  • Pool chlorine levels will be safely elevated within a permitted range.
  • Drink and food service will be available. Please remember wear a fase mask to request the service.

couple Eating dinner

RESTAURANTS

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  • Restaurant menus will be available through a QR code and on one-time-use disposable handouts to minimize exposure and contact.
  • Open restaurants will vary by schedule.

dance floor

MEETINGS & EVENTS

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  • Standard measurements in meeting and event layouts have been redesigned to ensure necessary physical distance between attendees.
  • Food service options such as plated service and more.