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Hard Rock Hotel Riviera Maya has implemented enhanced protocols & standards to ensure you enjoy a peaceful vacation.
Across our hotels, we have implemented enhanced health and hygiene protocols to provide you with peace of mind during your stay with us. To create our ‘“SAFE + SOUND” promise, we have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added precautionary measures throughout all aspects of the guest and team member experience.
Hard Rock Hotel Riviera Maya has also implemented the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world. Below you will find a summary of our enhanced protocols.
Find the full enhanced cleanliness and sanitation protocols implemented to provide you peace of mind
Paradise has teamed up with Pure® to offer their patented, 7-step purification process in select rooms to remove up to 99% of pollutants
Complimentary onsite medical assistance for all existing and new reservations from countries with this requirement.
Booking in advance is highly recommended
We continue to review the cancellation policy based on the latest updates from the global & local authorities. To provide you with further peace of mind, if you book your hotel stay through 30 April, for travel until December 17, 2021, you may change your hotel stay dates up to 24 hours prior to arrival with no penalty for travel up to December 18th, 2021 (a difference in rates may apply, this is subject to availability).
If you are traveling from a country that has implemented a government travel restriction to our destination, please contact your booking source to discuss options. If you request a refund and your booked rate applies to it, please consider that due to the current situation it may take 45 days or more. We will attend each request in the order it has been received.
We hope this policy provides you with comfort, whether you book your hotel stay with us or your preferred travel provider.
For all contracted Social or Corporate Group travel, please contact your Sales Manager or Global Sales contact, so that we can discuss the best possible opportunity for all parties concerned.
As we continue to closely monitor this developing situation, we will keep you informed with your safety and wellbeing at the forefront of everything we do. You may continue to check this page’s website for any further updates.
We thank you for your continued patience and trust, and we look forward to welcoming you to Hard Rock Hotel Riviera Maya.