An adult or legal guardian over 30 years of age is required to stay in each room.
Students under 18 years of age must travel and share room with a parent/legal guardian. (No exceptions)
Proof of age required. All students will be required to provide their valid passports upon check in.
Alcohol will be served to students over 18 years of age and older only.
Legal drinking age in Mexico is 18. We might ask for an I.D. at any time. Under-age drinking and providing alcohol to minors is punished by law.
Introducing alcohol to the premises or taking it out of the premises is not allowed.
Tape recorders, radios and any sound devices may not be used in the rooms, building or at the pool area; you will only be allowed to use them with headphones. Remember there are other guests in the property that do not wish to be disturbed by loud music.
Students not staying at Hard Rock Hotel Riviera Maya may have access to the property with the purchase of a day pass at the established rate.
A credit card will be required upon check in as a guarantee in the event of damages to the property.
Guests will be financially and legally responsible for all damages and disruptions caused in the property.
The hotel can and will suspend any or all of its services to guests who, in the hotel’s opinion, display or enact improper conduct offensive and/or unacceptable and/or dangerous to the others and/or themselves.