Where can gift cards be purchased?
Gift cards are readily available for purchase at the Hotel Front Desk and Rock Shop
Where can gift cards be redeemed?
Hard Rock Hotel & Casino Sacramento at Fire Mountain Gift Cards can only be redeemed at the Sacramento property. Gift cards can be redeemed at all food & beverage, hotel, and retail outlets.
How do I use the Gift Card?
The Gift Card is simple to use, it works just like a credit card. The card is swiped at the terminal used for debit and credit cards and it deducts the amount from the card.
Do gift cards expire?
Consistent with California state laws, Sacramento Gift Cards do not expire. The only exception to this rule would be for any gift cards given out on a promotional basis, as opposed to sold for cash or other consideration. Promotional gift cards will expire according to guidelines which are specific to each promotional program.
What are the dollar amounts in which gift cards are sold?
Gift Cards are available in any denomination when purchased in participating outlets up to $500.
Can Comp Dollars be used to purchase gift cards?
No, gift cards are only available for purchase with cash or credit/debit cards.
Can I have a gift card delivered to me?
At this time, gift cards are only available for purchase in person at the casino.
Are there taxes and/or fees associated with a gift card purchase?
Consistent with many gift card programs, there is no tax on the purchase of a Sacramento Gift Card.
Can gift cards be used to cover gratuities and taxes?
Yes. Since gratuities and taxes can be paid with cash, they can be paid with gift cards
Are gift cards redeemable for gaming?
No, gift cards can only be redeemed in Food and Beverage areas, Hotel, and retail stores.
Are gift cards re-loadable?
Our gift cards are not reloadable at this time.
What happens when the card value is used? Should I throw the card away?
Once the value on the card has been spent, there is no need to keep the card. A card with a zero balance cannot be presented again for redemption.
What forms of payment do you accept?
We accept all major credit cards: Visa, MasterCard, Discover, and American Express. Cash is only accepted for an onsite purchase.
Can I return an item purchased using a Gift Card?
Yes. Return the merchandise along with the receipt to the store it where it was purchased. You cannot return for cash; your purchase will be credited to a Merchandise Credit.
What is the Gift Card Return Policy?
The Gift Card is redeemable for merchandise or services only and may not be redeemed for cash and cannot be returned.
I lost my Gift Card or My Gift Card was stolen. Can you cancel or replace the card?
Gift Cards are treated just like cash. Unfortunately, if the card is lost or stolen it cannot be replaced.
How can I check the balance on my gift card?
There are a few ways to do this. On the back of the card, there is a phone number to call to retrieve the balance through the automated system. As well, there are links on the gift card pages of each property website which direct to a simple tool to check the balance on a gift card. Alternatively, a cashier at participating outlets can provide a balance during a redemption transaction. Customer Care is not able to provide gift card balances over the phone.