5PM March 20 through the end of March
Hard Rock Hotel & Casino Sacramento at Fire Mountain Releases covid-19 statement
As the COVID-19 pandemic has intensified in the United States, Hard Rock Hotel & Casino Sacramento at Fire Mountain is dedicated to following guidelines by the World Health Organization, The U.S. Center for Disease Control, and our local health departments to ensure the safety of our guests and team members. Governor Gavin Newsom has put forth his guidance memo regarding COVID-19 and we are doing everything possible to adhere to his recommendations. We are coordinating with Governor Newsom’s Tribal Advisor on a weekly basis and will continue to update his staff and receive updates from his administration. Hard Rock Hotel & Casino Sacramento at Fire Mountain has announced today that it will temporarily close all property operations through the end of March in order to help assist authorities with containing this public health situation. This is a precautionary measure as there have been no reported cases of COVID-19 at Hard Rock Hotel & Casino Sacramento at Fire Mountain.
“Our highest commitment is to the safety and well-being of our guests, team members and partners,” said Glenda Nelson, Chairwoman of the Enterprise Rancheria Tribe. “We have been working closely with local, state and Tribal authorities to monitor this situation and ensure we have consistently implemented procedures to meet all requirements related to COVID-19. As the largest employer in Yuba Sutter Counties, we have invested significantly in this region and believe it best to adopt this measure at this time.”
The temporary closure will begin at the close of business on Friday, March 20 and remain in place until the end of March. Hard Rock management will continue to evaluate the status of this emergency in order to reopen the property to guests. Up to this point, the Tribal Council and Hard Rock Management implemented several initiatives to enhance the protection of guests and team members. These included postponing all entertainment through April 15, increasing sanitizer dispenser stations and deep cleaning in all areas of the property, implementing societal distancing in gaming and restaurant operations, suspending bussing programs and enhanced CDC training for team members and public signage directives for guests.
“We will continue to provide compensation and full health benefits to all our team members during this temporary closure period,” stated Hard Rock Hotel & Casino Sacramento at Fire Mountain President Mark Birtha. “We are focused on the wellbeing of our team and this means a continued commitment to payroll, benefits and appropriate health and welfare measures which are paramount. Our employees come from right here in the Sacramento area, with over 70% coming from Yuba and Sutter counties.”
For more information about Hard Rock Hotel & Casino Sacramento at Fire Mountain and related entertainment ticket purchases and future hotel bookings, visit hardrockhotelsacramento.com or call 1-833-337-3473 (1-833-337-FIRE).
Frequently Asked Questions
Why are you closing?
In agreement with our ownership, Enterprise Rancheria, we have made the decision to temporarily suspend all property operations at the close of business on Friday March 20, 2020. This is a precautionary measure as there have been no reported cases of COVID-19 at Hard Rock Hotel & Casino Sacramento at Fire Mountain.
How long will you be closed?
At this point, we will be closed until the end of March. We will reopen assuming this is in line with government and local health official guidelines while considering the well-being of our guests and employees. But given the continual change in directives, it’s best you call 1-833-337-3473 or check our website for updates.
How will I know when you are reopening?
What preventative measures have you taken?
We have increased sanitizer dispenser stations and deep cleaning in all areas of the property, implemented social distancing in gaming and restaurant operations, and enhanced CDC training for team members and public signage directives for guests.
What happens to your employees while you are closed?
We will continue to provide compensation and full health benefits to all our team members during this temporary closure period. We are focused on the well-being of our team and this means a continued commitment to payroll, benefits and appropriate health and welfare measures, which are paramount.
What happens to the slot machines while you are closed?
We will be taking all slot machines out of service. This process is similar to reserving a slot machine. Slot machines will not be switched off or reset.
What happens to my Wild Card while you are closed?
I need to reset my PIN to access my online account, how can I do this during closure?
Unfortunately, due to security reasons, this cannot be achieved remotely. Upon reopening, you can visit Wild Card Services with a valid ID to have your PIN reset.
Are March promotions and entertainment cancelled and will they be rescheduled?
All March promotions have been canceled. We are reassessing our promotions for our reopening. All entertainment through April 15th is postponed. We will reschedule where possible, but all tickets are being refunded. If you purchased Tyler Rich or Frank Hannon tickets, please click here to see more information. We’re happy to announce that Tyler Rich has been rescheduled to July 4th! Check back for ticket purchase information.
What can I do if my cash out voucher expires during the closure?
Upon reopening, please visit our Cashier to redeem your cash out vouchers. These will be honored if the expiration date is during the closure.
What happens to my free bet, free play and gift offers that are valid during the closure?
We will resume your offers with new valid dates in the future.
What happens to my Birthday offer for March?
All March birthday offers that were not redeemed will be honored when we reopen. Visit a promotional kiosk at reopening to redeem.
What happens to my buffet voucher that expires during the closure?
All buffet vouchers that expire during the closure will be honored during the first week of reopening. Visit Wild Card Services before dining at Fresh Harvest in order to have this validated for your use.
What happens to my hotel reservation that I booked and paid for?
All guests will be completely refunded for their booked reservations in the hotel. Guests can rebook, subject to availability, once the hotel has reopened. Call 1-833-337-FIRE (3473) to reschedule.
Will my comp hotel room offer be honored when the hotel reopens?
Hard Rock Hotel & Casino Sacramento at Fire Mountain is proud to state that our comp hotel stay offerings are generous every month. Although you may not be able to enjoy your stay with us during the closure, offers will be issued for guests with qualifying play in the future.