Have a question? Call +34 971 92 76 91
Have a question? Call +34 971 92 76 91
HARD ROCK HOTEL TENERIFE
+34 971 92 76 91

Avenida de Adeje 300, s/n, 38678 Playa Paraíso, Adeje, Tenerife, Spain

The aim of this page is to establish the regulations governing the use and protection of users of this website, HardRockHotels.com/Tenerife, belonging to FIESTA HOTELS & RESORTS, S.L. (hereinafter FIESTA) based in Avenida Bartolomé Roselló, 18, 07800 Ibiza (Balearic Islands), Spain, Tel. +34 971-313811 and Fax +34 971- 312964.

FIESTA uses the HardRockHotels.com/Tenerife webpage to make personal information and services relating to our hotels available, such as Online reservation of rooms and additional services, Customer services and Job market, trying to improve the commercial relationship we have with our clients and efficiently managing the requests that they make.
The use of the page and/or its services implies the complete and unreserved acceptation, and entailing validity, of each and every one of the General Conditions covered in these regulations governing use. The access and use of certain services offered to the users in HardRockHotels.com/Tenerife may be subject to determined conditions that, depending on the concrete case complement or replace these regulations of use. For this reason the user, prior to the access and use of the services and contents, has to read and accept said conditions.

Use of the HardRockHotels.com/Tenerife Webpage and Services

The user agrees to use the HardRockHotels.com/Tenerife webpage and the services offered to him/her via the webpage, in accordance with the dictates of Law, Morality, good practices and public order, as well as the terms stipulated under the present Regulations governing use. As a consequence, he/she is under the express obligation not to use the HardRockHotels.com/Tenerife webpage or its services for illicit ends or effects or contrary to the terms established under the present Regulations governing use, or breach rights or third-party interests that, in any way, may damage the HardRockHotels.com/Tenerife webpage or prevent it from being used normally.
FIESTA may, in order to improve the operation of its webpage and for the benefit of its users, unilaterally modify, at any moment and without prior warning, the offered services or any substantial aspect of the current webpage, or the technical and operational conditions or conditions of use of the services in HardRockHotels.com/Tenerife.
Access to any kind of content in the webpage does not imply any right whatsoever to its reproduction and/or distribution and this is not permitted without the prior consent of FIESTA.

Protection of Private User Information by FIESTA

FIESTA, agrees to comply with current legislation in force applying to the automated handling of data and, in particular, Constitutional Law 15/99, on December 13, regarding the Protection of Information of a Personal Nature. Via the privacy policy stated below FIESTA informs its clients of the following considerations:

Transaction Security

Reservations for Hotels of the Palladium Hotel Group are managed by Prestige Software, S.L. The confidentiality of information is totally guaranteed, both with respect to personal data and credit card information supplied to guarantee reservations. Similarly, the client who makes a reservation is informed that his/her personal data and the reservation information will be passed to those companies that have to intervene in the reservation and/or travel process and to the destination hotel, irrespective of the country where said companies may be located, with the resultant possibility of the international transfer of information, all with the exclusive objective of making the reservation and ensuring its correct execution.
Any sensitive information sent, including your credit card number, will be encrypted through SSL protocol and protected from third parties.

Data Protection

FIESTA guarantees the protection and confidentiality of personal data, of any kind, provided to us by our clients either from typical users or from those who use the Job Market services.
All of the information provided by our clients to FIESTA, or to its employees, will be included in an automated personal information file which is reported at the central register of the Agency for Privacy Protection of Spain. The file is created and maintained under the responsibility of FIESTA HOTELS & RESORTS, S.L., a company which commercially operates under the PALLADIUM HOTEL GROUP brand and which operates this webpage.
The principal objective of said file is the maintenance of a commercial relationship with our clients, the performance of statistical studies, and also the sending of publicity pertaining to commercialised products and services.
FIESTA guarantees the confidentiality of the supplied information and further guarantees that under no circumstances will said information be supplied to third-parties for any ulterior use without the express prior consent of our clients.
In compliance with the terms stipulated under Constitutional Law 15/1999, December 13, the clients of FIESTA hotels may, at any time, exercise their right to access, alter, cancel and object to their personal information.
 
Similarly, the user of HardRockHotels.com/Tenerife, by sending his/her curriculum in order to be eligible for the jobs offered through the webpage, is voluntarily providing information of a personal nature that FIESTA will handle in an automated manner and incorporate into a file as long as needed in order to be able to offer and provide its services.
The named parties in the information have, at all times, the right to access the file, and may freely exercise their right to rectify, cancel and object to the data held within, in compliance with the terms stipulated in the legislation concerning data protection.
 
In order to exercise said rights the user has to state this in writing to FIESTA HOTELS & RESORTS, S.L., Avda. Bartolomé Roselló, 18 , 07800 Ibiza  or for greater convenience, by electronic mail to the address lopd@palladiumhotelgroup.com

Unsubscribe

If you are registered in the newsletter process you will receive information & promotions related with Palladium hotel Group. You can unsubscribe from our mailing list at any time by sending an email to marketing5@palladiumhotelgroup.com, or through the “unsubscribe” feature included at the bottom of each email message sent by Palladium Hotel Group or any of its brands.

Links to Third Party Content

FIESTA HOTELS & RESORTS, S.L. has no control over, nor does it accept any responsibility for, the information contained in third-party WebPages which are accessed via links.  The presence of these links in the HardRockHotels.com/Tenerife webpage is of a purely informative nature and under no circumstance will it be considered to be a suggestion, invitation or recommendation of the said links.

Guarantee and Interruption of Services

FIESTA HOTELS & RESORTS, S.L. does its utmost to maintain the continuity of the services and information offered through its HardRockHotels.com/Tenerife webpage. Nevertheless, it cannot guarantee the continuity and availability of these services in the future.
FIESTA will not be held responsible for any damage or loss of any kind which may be attributable to the incorrect operation or lack of availability of the HardRockHotels.com/Tenerife webpage and its related communication systems, due to causes of force majeure or the interruption or interference in the information transference networks.

Contact Information

You may get in contact with HOTELES PALLADIUM by the following methods: In writing, addressed to PALLADIUM HOTEL GROUP - Customer Service Dpt.
Avenida Bartolomé Roselló, 18, 07800 Ibiza (Balearic Islands), Spain
E-mail: acliente@palladiumhotelgroup.com

Applicable Jurisdiction

The FIESTA HOTELS & RESORTS, S.L. webpage is governed by Spanish law, and in order to resolve any dispute that may arise with users, with respect to conditions of use and any other claim relating to the content and services of the webpage, these disputes will be submitted to the Judges and Courts of Ibiza, and will be interpreted in compliance with Spanish Law, the parties expressly renouncing their own jurisdiction or any other that may correspond to them.

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Hard Rock Hotel Tenerife Avenida de Adeje 300, s/n 38678 Playa Paraíso, Adeje, Tenerife Spain Front Desk +34 922 74 17 00 Reservations +34 971 92 76 91 Reservations +34 971 31 42 10