Found a Better Rate Online?Tell Us About It

Best Rate Guarantee

At Hard Rock Hotel Vallarta, the rock star treatment starts from the moment you book your stay. So if you find a better rate somewhere else online, let us know and we’ll match it – we’ll even throw in a free room upgrade*(subject to availability at time of submission) We guarantee our best rates on every stay. That’s just how we rock.

If you’ve found a better price somewhere else, click below to submit your information to us and, within 2 business days, we’ll determine eligibility and get in touch with you.

Terms & Conditions

We guarantee that when you book with us, you’ll get the best available rate.  Please review our terms and conditions to ensure your reservation is eligible for our Best Rate Guarantee.

* The free room upgrade does not apply to Two Bedroom Suites.

Submission must be made prior to the end of your cancellation period (noted in your confirmation email) in order to get an immediate rate adjustment to your reservation. We will match any rate you may find and also add a free room upgrade (subject to availability at the time of submission) though the rate must be for the same room type and stay dates, publicly available and bookable. If there are specific rules associated with the rate you find, (e.g. full-prepayment, etc.), your amended reservation would need to follow these new rules.

The Free Room Upgrade does not apply to two bedroom Suites

Our Best Rate Guarantee only applies for reservations made on this website (

It is necessary to already have a reservation via our website and then complete the request form within 48 hours of booking your reservation. The case of changes to prices on our website and booking engine, we will update the price to the current one, but any additional discount and the complimentary room upgrade won't apply. Screenshots must include the final price, dates of stay, time, date of the booking, room type, cancellation policies, and fees are mandatory.

Our Best Rate Guarantee does not apply to unpublished rates, which are not available to the general public. Rates not available to the general public include, but are not limited to:

  • Corporate discount rates.
  • Group rates.
  • Meeting rates.
  • Any rates requiring membership in a club such as AAA rates or AARP rates, affinity program, or other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public.
  • Direct mail solicitations.
  • Electronic mail solicitations.
  • Package rates that include the room and other components such as flight, car rental, entertainment, and/or non-breakfast meals.
  • Package or group add-on rates that extend the length of a stay.
  • Rates negotiated for stays extending beyond 30 nights.
  • Rates that are available on auction Web sites.
  • Rates available on Websites, that do not disclose the hotel brand until the reservation is completed

The screenshot to validate the Best Rate Guarantee must be the checkout page with the total rate (taxes and fees included) and comparing the same currency.

We strive to answer your Best Price Guarantee request within two business days.


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    • GalaHotels
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    • WIOL
    • Zenhotels
    • Priceline
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    Note: These are non-authorized channels. We do not apply price matches due to the difference in rates generated using Promo Codes.